[Resolved]  LG Electronics — Regarding extended warranty

Address:

Municipal No. R- 53, First Floor, Shakarpur, Vikas Marg, New Delhi, Delhi 110092

I bought an LG 3 star inverter split AC from flipkart which was delivered on 17/04/2023 and installed by Jeeves on 19/04/2023. The Jeeves technician who installed the AC suggested me to take extended warranty of 2 years for the AC and he explained me that all parts will be covered under extended warranty and you will also get three services (Dry and Wet) from Jeeves every year, hence I paid rupees 2660 via Paytim to his phonepe, but he did not provide me any invoice regarding this. I called Jeeves customer care in the evening regarding the invoice and I also confirmed about the extended warranty, but the representative (Kausar) told me that you will not get any type of service (dry or wet) in this extended warranty, the technician gave you wrong information about this.

I requested for the cancellation of the extended warranty and received a mail from Jeeves

Hi Pankaj,

Thanks for sharing the bank details.

Please be assured that the refund of Rs 2660 as part of the cancellation of Extended Warranty Plan for LG AIR CONDITIONER has been initiated and it will be credited to your account within 8 business days. We will also share the UTR number for your reference within the next 8 business days.

We hope this helps.

For further assistance please revert back to the mail [protected]@jeeves.co.in or call us at[protected].

I have not received my refund in the bank account and I have called many times to the customer care but every time they said that you will receive your money