[Resolved]  LG Electronics — Regarding miscommitments for Demo

Address:

Pune, Maharashtra

Dears, This is with reference to purchase of Microwave Oven of your brand. I would like to inform that this is my first LG product. It has been 5 days buying this stuff still demo has'nt been provided to us. We were informed to provide DEMO on 3rd or 4th day from purchase. Apart from this we got a formal call in the evening around 7;30 to 8;00 pm on 3rd day (22/10/2014) informing to attend the demo on 23rd October. We got another formal call on the 23rd October that your engineer would be coming after mid-day. Considering the ocasion of Diwali it is justified that everyone wants to enjoy the ocasion with there family members. Accordingly i too considering the same was assisted your engineers to manage & provide demo. Unfortunately your employees were too busy to even attend a phone call & didnt provide demo on 23/10/2014. Today morning as well my call was ignored & wasnt received resulting to process a formal complaint against the concern. It's really disgusting to find such an unprofessional approach from employees of such a brand which directly relates the Brand as well. The demo concern itself justifies the quality of service provided to cosumers after sales. I m requesting to take back your product & refund my money back in order to continue the same co-ordial relation. Await your valued response, Thanks, Ashish Dongre