LG Electronics — Repair and service complaint

Address:

794001

This is regarding complain no rna[protected] for my side by side lg refrigerator model no gcl217btjv lodged on 29th march 2016. I was told by the customer care that my problem would be resolved within 72 hours. However even after 6 (Six) weeks lg has not taken any interest to fix my refrigerator. Trying to contact lg service center at guwahati went futile for several days. Here are the few details of dealing with the lg service center.
After registering complain i received a call from service person shri sisir gargiya, mobile no. [protected] on 30th march enquiring about the condition of the fridge. When i explained the nature of complain he told me that the problem is due to damaged pcb and the same would have to be replaced. On 8th april he visited my home for the inspection and confirmed that the pcb had been damaged and informed that he would have to order the spare parts from delhi office. After his visit there was no call from him or from the service center guwahati. There was no response from service person and lg service center at guwahati even after several calls were made. Finally on 14th april shri sisir gargiya came with one number of spare pcb with which he tried to replace the old one. However it was the pcb of other model hence the size and the connectors of the pcb did not match. Then he told me that i’ll have to call up guwahati service center for refund or for replacement of the old defective fridge since the model has been discontinue and the spare part is not available. As advised by him i called up mr pranjal, mobile no. [protected] enquiring about the same. He told me that he will have to talk to lg office and let me know. However there was no call or any information from mr pranjal for several days. Later i called him again on 27th april; i was told that he will call up the lg main office and confirmation will be given on the next day. Even after waiting for more than a week i did not receive any call or any message from him. When i call him again on 3rd may he told me that he had already order the spare parts from new delhi and will be arriving within 3 (Three) day and will be fixing the same in few day. It’s been more than a week again there was no call or any information from mr pranjal. I never thought that i would be cheated by such a big company like lg. I was told by the vendors that lg has got a good service network in our area and that was the only reason i bought lg product. But from now onward i am never going to buy any of the lg product nor will i recommend to any of my friends or closed ones.

B. Marak