LG Electronics — Repairing of the washing machine

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had purchased washing Machine Model no. WM T8018AEEP5. from ACE Electronics Unit no. 225 The Great India Place Mall Sector 38 A Noida 201301 vide invoice no. 2182 dated 15-Nov-2012 for an amount of Rs. 27157.89 excluding 12, 5% VAT and 1.5% additional Tax.
After two years, on the telephonic request from LG, I had availed AMC through HLP NO. NH 000443 with effect from 19.11.2014 to 18.11.2015 and subsequently from 19.11.2015 to 18.11.2016 through HLP NO.OC 005643 which is currently active.

On my complaint in the first week of June-2016, LG Technician/ Engineer visited and checked for the problem for the Drum rotation/ spinning. The WM was taken to workshop on 14.06.2016 vide challan no. 1852 to resolve the problem. The Machine was returned on 28.06.2016 vide Challan No. 0860. After trial run from LG engineer/ Technician, it was noticed that the machine is leaking water from bottom. This was further attended from your technician vide complaint no. RNA[protected] dated 06.07.2016, complaint no.RNA[protected] dated 20.07.2014, complaint no. RNA[protected] dated 22.07.2016 and complaint no. RNA[protected] dated 26.07.2016 ( as per last complaint message it is in process). However, I am astonished to know that My service complaint has been closed without resolving the problem.

In view of above circumstances, I facing lot of problem without Washing Machine for nearly one and half month.
Therefore, You are requested to look into the matter seriously and provide urgent solution.
Regards.

Kanchan Nath
2013/ Overseas Apartment
F-9 Sector-50 Noida, G B. Nagar-201301