LG Electronics — Same problem since purchase - washing machine front load 1091 ndl 25

Address:

800016

Washing Machine Front Load 1091 ndl 25 Purchase Date:[protected]. Purchase City: Patna, Bihar

Current Complaint No.: RNA[protected] Dated:[protected]

My washing machine has been given alarm error for motor overload (there was only a couple of clothes and the machine is of 6kg capacity) since two months of purchase and it is still persisting and service center is not able to give a solution till now. The machine has given same alarm when the service personal checked it without clothes or with 1-2 clothes.

The machine was taken to the service center workshop in early April 2016 for motor change as suggested by the personal but the problem persists.

Again today, May 11th 2016, your service personal has said he will take the machine to the workshop (Current Complaint No.: RNA[protected] Dated:[protected]

Now the warranty period is about to expire in June 2016 and as per the service personal after that I will be charged for the same problem if i do not renew.

So I want to know that if a problem persists since purchase of the product do I have to pay money if the warranty period expires? And if it is so then I am sorry to say that you sell bad products and have bad after sales service. And I have invested in a bad brand and lost a good amount of money. The washing machine is useless for me if I am not able to use it because of the same problem again and again. Even your service people are useless. Why should one buy your product?

Even your Customer Care do not message complaint no. They say they will but do not. I am now writing it. last Complaint no. for same problem was RNA[protected] Dated 29-4-16. The service personal visited the same evening, said he will again have to take it to the workshop, took my signature as proof of visit and I waited and waited. He did not visit so I called customer care where I came to know that he has closed the call.

So your service center is also cheating me. They did not even give a receiving when they took the machine to the workshop last time...just handed over a blank form saying he will fill it when he returns the machine. I am a working person and they somehow convinced the elderlies at home that it is how everything works.

You can go through my complaint history by the two complaint nos. that I have provided. You also have the recordings.

I have been using washing machines since 20 years and I never came across any problems with the other brands.

So now I am complaining to you directly online as I do not trust your service people and money spent also counts.

I hope I get a convincing solution to my problem. If there is no solution I want a refund.

I only want my machine to work properly without shelling out money as the problem was since purchase of the product and you take care of your cheating personals.