[Resolved]  LG Electronics — Service charge of AC servicing and harrasing aged couple

Address:

Kamrup Metropolitan, Assam

Greetings! Writing this mail as I could not connect to any of the contact numbers of LG office in Guwahati and have been sending mails, registered. I have been trying to sort out the issue since the 16th of May. Wish to bring to your notice that your AC service centre in Hatigaon, Guwahati came for servicing of AC to my parents residence in Binova Nagar, Lutuma charged Rs. 750 for a remote (though I am not aware of the rate as nothing is mentioned on the package) and asked for another Rs. 750 for servicing of 1.5 ton window AC. I am sure the service charge for a 1.5 ton window AC cannot be as high!! The only mistake of my aged parents is that they directly called the service centre and hence I do not have the reference number to the request. They went to my parents residence late evening and quickly cleaned the AC from outside and ended up asking for money. When I spoke to the technician and questioned why haven't you done proper servicing, his reply was "baido deri hoi goise so bahiror porae kori disu" ( we are getting late, so done it from outside). I want to know how much is the cost exactly and what should we pay. I shall lodge a complaint and call for servicing. We are loyal customers of LG products and almost all our appliances are LG. I did not want to escalate the matter too high as I do not want to trouble you for a simple servicing matter. Though I expect you to stop these fraud by the service centres. Customer Details Mr. H.C Bezbarauh Contact person : Priyasmita Street : Binova Nagar City : Guwahati State : Kamrup Post Code : 781 018 Tel : [protected]/ [protected] Country : India E-mail : [protected]@gmail.com