LG Electronics — Spares not available

Address:Ambala, Haryana, 134003
Website:WWW..LG.COM

I have purchased an lg tv model no: rt-44na48rp, the fbt is at fault and this particulr part is not available due to old model
this is really disheartening to write such mail, and i really curse my self for taking a decision for buying complete range of lg product from lg (right from 3 tv, washing machine, 2 fridge, 3 ac. I believe lg would loose it charm in coming days if its customer would be feeling frustrated for non availability of spares what ever be the model. Detail-
1. 15/04- raised a complaint-rna[protected], service. Engg. Visited & declared the tv as a junk of scrap as now no spares is available. Although need to pay service charges for this.
2. Re connected customer care (cc) which committed to revert in 3-4 day. No response??
3. Again called to cc, dtd 21/04, forwarded no: of puneet sharma/seema butno call was taken .4. Again called cc on 21/04- fresh compliant was registered, rna[protected], asked to call service engg. Ambala, same old stereo type ans given - nothing can be happen.
I am not the only one suffering this harassment
neither the customer care / grievance people are picking up the calls
Was this information helpful?
No (0)
Yes (0)
LG Electronics customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Sir / Madam

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Sir
Our LG REFRIGERATOR
MODEL GL 308VE5/2010
for repair..
Door handle and inner plastics.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7060
    Pending
    0
    Resolved
    4008
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information