[Resolved]  LG Electronics — Split Air Conditioners 2 Nos.

Dear Sir, Last year we bought 40 Numbers of 2 and 1.5 Tons LG Split Air-conditioners and LCD Televisions for our new property “Metro Plaza Hotel” in Mangalore, Karnataka State, India, After few days 2 Split Air-conditioners were not cooling properly. We contacted the Agent and our maintenance Contractor M/s. REISHAN COOLING SOLUTIONS (Contact Person: Mr. EDWARD) send the technician to inspect the same but could not rectify the problem. Keep on attend the Air-conditioners without any result. When we were very upset with him, he promised us that he will inform LG Service authorities to inspect the Two Air conditioners. Our repeated calls back to LG Customer Service and M/s. REISHAN COOLING SOLUTIONS resulted in lots of promises that someone would get back to us. We received complaint numbers RNA[protected] dated 19TH March 2014 and RNA[protected] dated 20TH MARCH 2014. Last month we have been informed by the M/s. RIESHAN COOLING SOLUTIONS Technicians Mr. Arun Kumar (who came to inspect on 14th March) and Mr. Naveen Kumar (who came to inspect on 20th March) that the problem is with the Condenser of the Air-conditioners and the same will be replaced by LG, We kindly request the concerned authorities to do the needful to avoid our long time relation with LG is should not turned out to become sour. Yours sincerely, Rizwan Abdul Khader Director Metro Plaza Hotel Attavar Raod, Hampenkatta circle Behind Railway Station, Mangalore-575001 Mobil: (0091) [protected] Ph:[protected]/1787/2787 Email: [protected]@metroplazahotel.in