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SIR LG: MW CONV:MC-7649DW 26 LTR, WHITE. I filed a complaint about my LG microwave oven, ( only the microwave oven was not getting heated, but all other operations like grill, rotation, fan etc were working)and received a RNA NO:[protected], after about 3 days a rep named KRISHNA VISITED AND TOLD THAT MEGNATRON has to be replaced, but in the process he removed all the connections, and changed it, but without connecting all the wire, he put on the power supply, and suddenly, the system tripped, and he himself told that he should have connected the wires, before putting on the power. HE without even switching off the main MCB was tried to pull the plug out. On enquiry he told he has joined LG only 3 months back and is an armature, left telling that he will come with the fuse. The next day he came with the fuse and put on, without again checking the connections, which resulted smoke from the transformer. Even then the without offing the MCB pulled the main plug. This was his professionalism. Now the full oven is out of order, next he will tell that the mother board has gone ETC ETC. Kindly send a good professionalist personnel to repair at least let them bring back it to the original condition before they touched (ie except heating in microwave all other operations were very prefect) Kindly help me to come out of the situation, Your earliest compliance in this matter is requested. regards PRASANNA Was this information helpful? | |||
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
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LG Customer Support Team