[Resolved]  LG Electronics — TV not working within 22 months of purchase

Address:	Coimbatore, Tamil Nadu, 641017
Website:	www.lg.com/in/support/contact-customer-support

I had procured 47LN5400 from GIRIAS, Coimbatore on 31/Mar 2014.
I had raised the complaint (RNA[protected] that My TV is not switching "on".LG service people visited on 20/1/2016 & inspected it.Their Feedback is Back Light LED panel is gone & to replace that I have to pay INR 36000 (approx).

LG people say that TV covered under warranty for only one year, now it is void.

I have taken the TV in installment, I had paid 14 months due, how can I pay 36000 now.I have connected TV with stabilizer.

What is my fault here?I believed LG is world class product, but it failed with in 22 months from the date of purchase.I don't know what to do.

I have contacted Customer care for free replacement of panel.
.
Customer care executive asked me to write a mail in LG Site, as well as they given me their floor supervisors contact number.

I HAVE WRITTEN MAIL NO REPLY FROM LG.

Reply from him is atrocious, he says it is my duty to have TV under AMC.

I asked him whom Should I escalate further, Customer care person given me another contact number.

Contact No is [protected] (I think his name is Mr. Senthil). I explained him full scenario & written a mail also but he kept quiet without taking any action.He was yelling at me & cut down my cal, when I called for follow up.

Again I have contacted customer care (Beggars have no Choice).

They have given me another No - [protected] ( Mr. Muthukrishnan). He told he will revert in 2 days, but not all picking my call now.

Deeply frustrated by the way LG treated me.

I have asked them for further explanation, but LG customer care executive says it is maximum.

It is a huge money (36000) for me repair or procure new one .

Kindly advice me what should I do further.

Will I get justice

Thanks & regards,

Suresh R