[Resolved] LG Electronics — Very poor services- technician won't come for installation | |||||
I had bought LGE's water purifier in Gurgaon (model number WAW33RW2RP) in July 2015. I relocated to Hyderabad in April 2016 and took the water purifier along with me. I called up LG's customer care center to arrange for a technician who can come and install the water purifier at me new residence in Hyderabad (Request No RNA[protected]. This was done on 11th May and till date I've been chasing with the customer support to arrange for a technician. One call center guy was good enough to make me have a direct conversation with the Area Service Manager in Hyderabad. Probably I have never spoken to such an incompetent person in my life. He was neither concerned about the customer problem, not the company's reputation. Bottomline, no engineer ot technician has come to install the product (despite the fact that I have agreed to pay all the hefty charges that LG charges). I think I made a very bad mistake of choosing LG's product for a water purifier. For any other brand, there are many technicians who can come and easily install the product. LG- I was a fan of your products once and am appaled to see the poor quality services that you provide! Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. | |||||
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