LG Electronics — Water purifier issue | |||
Dear sir/madam, I have purchased a lg water purifier from m/s sathya agencies, ambattur, chennai-53. Bill no : 255 Bill date : 11.08.2015 Model name: waw73jw2rp Serial no : 505kmzr08069 My equipment is in warranty period your service personnel have completed two free services. Second service has happened on 12/04/2016. Since than rejection water quantity was very low further on 16th it has fully stopped. I have informed your customer care for the same. Mr.Manikandan service engineer reported on 17/04/2016 to attend the issue. As i discussed with him solenoid valve got short circuited which lead to ro filter damaged. While i am asking for a replacement from your personnel they are saying warranty only covers the solenoid valve but not for the ro filter. It has been explained to them that ro filter damaged because of solenoid valve problem only. But they are insisting me for paid services. We are only two adult and once child at home. 6 days a week i used spent my day time at office only. It is predominantly used by my wife who may not exceed 15 liters (Including cooking) a day works out to 450 liters/month. Almost we have used maximum of 3600lts since the machine purchased which is against filter capacity of 6000ltrs confirmed by your personnel. Though other products are available in the market for 12k average we have spent 26.5k because of faith what we have it on lg products. I request you to consider my request to replace ro filter on free of cost since it was a problem due to solenoid valve. I request you to consider the ground reality and do the justice. Regards Arunachalam.R S3, b block, mahalakshmi enclave, Bharath nagar 3rd cross street, menambedu, Ambattur ot, chennai 53. Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I have purchased water purifier LG WW170 EP from V.M Traders Karaikal authorized LG dealer to vide invoice No. 0020 dated 10.07.2017, The service p[ersonal installed the purifier on 12.07.2017. The goods supplied and installed is a defective piece. The was no change in TDS after purification. The TDS is same as tap water after purification. The matter was brought immediately after installation since the service person did not report the matter to us. The complaint was lodged to toll-free no several times neither the problem is solved nor replacement was done. The liability of the distributor ends after supplying the water purifier. The service personal/ LG company did not handle properly. I am suffering for the last two weeks even after purchasing the filter since purchasing can water from the market.
This is for your kind information and immediate corrective action at your end. It is unfortunate to mention the Sl.No. and other particulars were not mentioned in the invoice given to me.
Yours sincerely
K VASUDEVAN
Cell-[protected].
This is for your kind information and immediate corrective action at your end. It is unfortunate to mention the Sl.No. and other particulars were not mentioned in the invoice given to me.
Yours sincerely
K VASUDEVAN
Cell-[protected].
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