LG Electronics — While washing water and foam coming out from washing machine

Address:

560100

Recently, on 20th January 2016, I purchased Front Load Washing Machine from LG by keeping good hope on LG based on our past experience.

But now i am facing problem with LG Customer Service

on 21.01.2016, First time when we are using washing machine with “Ariel Matic”, which is recommended by LG. by putting one scoop of detergent as per given directions. But while washing water and foam coming out from the washing machine from top and door.

immediately i made my complaint to LG.

I made a complaint, with reference number given below:
21.01.2016 - RNA[protected] Got Message, my query closed, don't know how come.
01.02.2016 - RNA[protected] Got Message, in process, Customer Re-appointment, don't know, how come again and finally got message on 05.02.2016, Customer cannot be contacted. How funny is this?

LG taking complaint and closing from their end with out solving the query by showing so many reasons as explained above.

what my query is :
Putting detergent full scoop or half scoop or quarter scoop, the water and foam shouldn’t come out from the machine. Right? No leakage should be allowed. If such leakage is there it should be prevented or arrested.

Finally on 14th February at around 1.30Pm Mr.Shan, Mob. No.[protected] from LG Care visited Our House. Neither he checked the machine nor showing interest to understand the problem. when we are trying to explain the problem, simply he told us to put quarter amount of detergent instead of full scoop. (LG only can explain how cloths will be washed in their washing machine with quarter scoop of detergent)

Couldn't understand, he came to attend our complaint?. Either he don't know to rectify the problem or name sake he was attended our complaint. Right?

Still the problem is there. I am sure it's a manufacture defect. it should be rectify as early as possible.