[Resolved]  LG Electronics — Window ac

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

Due to poor installation from lg, my window ac got defective. And cold response from lg team even area service manager (Manish gupta) not responding my calls.

Dear consern,

I prakash narayan deo, customer of your products refrigerator and air conditioner.
My registering mobile no. Is [protected]

This is regarding the problem i have reported same day of installation of my ac in first week of april. When installation was done ac was creating "tak-tak" noise like something is stucking during movement of some inner part.

Firstly, after installation installer should check the ac if it is done properly or not.

Secondly, same day i registered complaint but when technician "shahid" visited, he was not focusing on the problem but insisting me to purchase extended warranty. After confirming him the noise and asked him to check the ac thoroughly as i was worried some consequential damages can happen in future but he was not bothered about my problem and replied there will not be any consequential damages will happen due to this problem only one belt is loose because of this noise generating. But he was insisting me for purchasing extended warranty.

Now from yesterday ac is not cooling the room. I registered complaint yesterday only. Same technician shahid visited at my home and confirmed that gas has been leaked. On asking for the problem he rudely replied how can i confirm problem now. Ac has to be collected to service centre for nitrogen test and you have to pay rs 25000. He told me if you would have purchased extended warranty same repairs would be done free of cost.

Installation was not done upto the quality level as so many openings left. After installation it's not been checked whether it's working fine or not.

On my proactive complaint your technician is saying this is not a big problem and gave me assurance there will not be any consequential damage.Instead of listening to my problem he was insisting me to purchase extended warranty.

This type of service you people deliver with such a big brand name?? So pathetic so that i have to write a mail to senior management of lg.
Complaint numbers are:-
Rna[protected]
Rna[protected]
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Every time technician visited but work order closed no response from customer

Hope for positive response.