LG Electronics — Written complaint of mr. lakhan (air conditioner incharge) mr. manoj chauhan (cco) ref : complaint no. rna[protected]

Address:	122002
Website:	www.lg.com

Dear sir,

I made the most unfortunate decision of buying my first and last lg product on the 07/04/2016 a 1.5 m.Ton window ac model no. Lwa5cp3a which was installed on the 21/04/2016 and found defective on commissioning. We complaint on the 22/04/2016 and your representative visited on 23/04/2016 who found the compressor defective and informed our staff that he will come and fix the compressor tomorrow. When we opposed that we would not get the new ac repaired your mr. Lakhan agreed after much ado on the 24/04/2016. We sent him the ac serial no. & model no. On the 24/04/2016 and were promised that the complaint would be resolved within 2 - 3 days and ac would be replaced, after continuously following up for the replacement mr. Lakhan stopped answering our calls and after calling your customer care we were given the no. Of mr. Manoj chauhan who is your cco ( customer complaint officer ) on the 26/04/2016. From 26/04/2016 we have been trying to contact mr. Manoj who has not picked up our phone even once. The attitude of your staff resounds the attitude of your company which delivers defective products as new and then refuses to fix them. What we cannot understand is what kind of quality department does your company employ in which defective products are allowed to enter into the market, and the icing on the cake are your employees who turn a deaf ear towards the customer and then refuse to pick up the calls. You have the best cco who would not have a single complaint because he doesn't pick up his phone in this week we have placed more than 50 calls from different numbers not a single of which was picked up by mr. Manoj, what is nice is the fact that lg is not prejudiced against us lg's has trained its staff well to ignore all the customer.

I have low hope that this email will do much to change you or your staffs attitude, but if it does then arrange to get this defective ac replaced immediately barring which i will initiate legal action and will publicise your defective product to the world.

Regards,
Rishab taneja
+ 91 [protected]