LG India Ltd — BAD service of LG Window AC

Address:

Ghaziabad, Uttar Pradesh

Hello Mr.Soon With deep grievance and unsatisfactorily I am letting you know the issue I am facing for the inappropriate servicing of my LG Window AC serial no..005NLXZ001106 from the date of purchase, every year gas filling is required, although this has been in AMC since the expiry of warranty and I did not expect that LG AC require filling of gas every month, please check my service request history and from the last 4 years gas has been filled 4 times, recently Service request no. (RNA[protected] again when I asked for free servicing, the engineer on site advised that GAS filling is required, I am surprised that last year under request No. RNA[protected], both condenser and evaporator was changed and still this year again gas filling is required, I kept the AC covered during the non usage. I am really clueless of the utmost casualness shown by an organization as LG India in handling customer complaints. Please let me know the action taken by LG India in regard to my complaint to resolved it permanently or replace the defective product. This is beyond imagination that a Organization like LG India is not able to keep up the customers expectations. Kindly acknowledge the mail. Thanks and Regards Vijit Saha