LG India Ltd — Faulty Refrigerator sold | |||
Hi, This is with reference to the LG Fridge (Model# 349PEX5, Serial# 303PRUP-00998) purchased brand new on 7th May 2014 from LG dealership "Kohinoor Televideo" from Mulund, Mumbai. We have been facing lots of problems with this product. In last 11 months 8-10 of LG technicians from 'Aditya Services' have visited my apartment 18 times for various reasons to fix it and have not been managed to fix the problem not to mention the damaged parts of the fridge. Apart from the financial loss, the mental suffering we have got is beyond imagination. As a consumer I deserve much better product and peace of mind and I demand this time proper corrective actions to be taken to resolve my issue for good. I do not want visit#19 from your technicians to give me false assurance and hope. Also, the dealer has not taken any responsibility for the defective product he has sold to me. I demand the fridge to be replaced with a brand NEW one along with extended warranty. And also strict action to be taken on the dealer. Attached are the details of the visits from the LG technicians. Thanks, Partab Mulani Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
What is the SLA of your response and resolution time? I have already shared my contact details 4 days at the FB link you are providing in your comment and am still waiting to hear back from someone at your office.
Also, my comments posted on your FB page LG India Home appliances is deleted. Looks like you do not want other consumers to know about the pathetic service provided by you in the Indian sub-continent.
Below are the details I have posted on your FB page; Hoping at least this time someone will care to respond properly
[protected]
I am surprised that I do not see my comment here and any link which was shared over the email now says "Page not found". I do not know the status of my complaint but with Page not found it seems it has been closed. Who has closed this complaint without even reaching out to me. I have already shared my email address and phone number 4 days back and I am yet to hear from anyone from LG India. What is the SLA of your response and resolution time ? Is this FB page just a gimmick for the consumers and by putting in standard comments to our complaints you believe you can close any complaint? I have 18 RNA numbers and for the same complaint and I have also shared a detailed log for the 18 requests. What other information are you looking for before taking any action? Not only does LG Home Appliances (India) fail to respond, its dealers act as if they do not have any responsibility of the products sold from their showroom. What is the agreement between LG Home Appliances (India) and its dealers that both have successfully managed to harass the consumers.
[protected]
Also, my comments posted on your FB page LG India Home appliances is deleted. Looks like you do not want other consumers to know about the pathetic service provided by you in the Indian sub-continent.
Below are the details I have posted on your FB page; Hoping at least this time someone will care to respond properly
[protected]
I am surprised that I do not see my comment here and any link which was shared over the email now says "Page not found". I do not know the status of my complaint but with Page not found it seems it has been closed. Who has closed this complaint without even reaching out to me. I have already shared my email address and phone number 4 days back and I am yet to hear from anyone from LG India. What is the SLA of your response and resolution time ? Is this FB page just a gimmick for the consumers and by putting in standard comments to our complaints you believe you can close any complaint? I have 18 RNA numbers and for the same complaint and I have also shared a detailed log for the 18 requests. What other information are you looking for before taking any action? Not only does LG Home Appliances (India) fail to respond, its dealers act as if they do not have any responsibility of the products sold from their showroom. What is the agreement between LG Home Appliances (India) and its dealers that both have successfully managed to harass the consumers.
[protected]
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