Comments
LG Customer support,
Your customer service personnel came and checked and said that the problem is with the Magic remote and it has to be changed and it would cost Rs 1700. We know all these details. What we wanted to know was why did the Magic remote fail in less than 1 year of service and why it can't be repaired. Why should we buy a new remote? So if we buy a LG TV with magic remote are we expected to buy a new remote each year! Instead of looking at design issues or actual problems in the remote, you are trying to pass the buck to your customers.
Regards
Manoj
Your customer service personnel came and checked and said that the problem is with the Magic remote and it has to be changed and it would cost Rs 1700. We know all these details. What we wanted to know was why did the Magic remote fail in less than 1 year of service and why it can't be repaired. Why should we buy a new remote? So if we buy a LG TV with magic remote are we expected to buy a new remote each year! Instead of looking at design issues or actual problems in the remote, you are trying to pass the buck to your customers.
Regards
Manoj
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team