[Resolved]  LG India Ltd — No appropriate resolution for lg split ac (Inadequate compensation, no help to decommission it earlier)

Address:	Thane, Maharashtra, 400607
Website:	www.lg.com/in

I had purchased LG Split AC from Sumaria on 23-Oct-10. Model Number LSA5CP5AF6 for Rs 26000.

It stopped cooling lately and I logged request RNA[protected] on 1-Oct-15. On 7-Oct LG confirmed that part required (condenser) is no more available.

I requested decent commercial compensation but all I am being offered is Rs 3900 which is 15% of original value. This is almost equal to scrap value.

I requested Mr. Ritesh Mathur (LG Area Sales Manager) and later with Mr. AJAYAN G. as per escalation helpdesk’s request but my request was summarily rejected. Should not LG provide better (40 percent) commercial compensation as I am not at fault for unavailability of part? Can you please help me get better compensation?

My request to decommission AC sooner to pave way for another AC was rejected by Mr. Ritesh as well. I’m being told I must wait for 3-4 weeks for LG to process compensation and old AC cannot be decommission earlier. This has put me through immense suffering as I cannot install another AC till LGs process completes. Why cannot LG decommission AC earlier and keeping processing approvals later? It is acceptable for me to if compensation process was to take long time but not supporting me in getting new AC installed is clearly aimed at harassing LG customers like me.