LG India Ltd — UNSATISFACTORY PRODUCT

Dear sir, Through this letter I want to draw your kind attention towards my problem that could not be solved till toady. The detail is as under:- 1. I purchase LG 49LB5510 LED TV on dated[protected]. It was told to me that TV would be installed with 24 hrs but it takes 4 days to install i.e. on[protected], after making too many requests and phone calls to customer service center. 2. When the TV was installed I found that the SOUND QUALITY of TV was very poor…the SOUND was hearable on maximum limit i.e. on 100..at distance of 1 feet..when the fan was in OFF condition ..when the fan is switched ON the sound was not hearable . So I make a complaint to LG customer care regarding my problem on dated[protected] …. But till[protected], I don’t get any phone call or any service engg at my home. 3. So on[protected] I again talk LG customer care and asked them the status of my complaint but there answer was very much surprising. They told me …Sir…YOUR COMPLAINT HAS BEEN CANCLED …I ask the reason ..but the customer care donot give me any satisfied answer and gave me mobile number of SERVICE ENGG at Solan Mr. sanjeev [protected]. 4. So I call Mr Sanjeev on same day regarding why my complaint is cancelled ...Mr. sanjeev pic my call and told me that…Sir….i am out of office and would cal you after 10 minute.. but I don’t receive any call back. 5. On the next day i.e. on[protected] I again call Mr sanjeev but the answer was same…sir…I am out of office at bus stand..i would call you later… 6. So on the same day I call customer care and request them to provide me number of their senior ..so they gave me mobile number of their senior MS RAKHI [protected], who hear my problem and sent technician on the same day. 7. LG technician visit my home and told me that..sir..your problem is genuine and I would gave report to Mrs rakhi. 8. On the same day MS Rakhi again call me and offer me to repair the product but I denied to repair. So she promise me on dated[protected] to replace the product at the earliest. 9. After 6 days I again call MS Rakhi and ask them for what they are waiting..so she gave me mobile no of her senior Mr. Harish Area service manager of LG [protected]. 10. Then I talked to Mr. Harish regarding my TV replacement ..so he told me that sir..your product problem is not big..the product should not be replaced but should be repaired ..but I ask him that your employee had already made commitment for replacement..then he told me that it would take some more days to replace product as we can not send any special vehicle to carry your product upto your home. 11. So at last on[protected] the product could be replaced.but I found that the problem was as it is…low volume and disturbance in sound..i discuss this matter with the technician who brought that product to me..he was also agree that the sound was very low..he also told me that this model has sound problems..the speaker were not fixed at proper position where they should be..so I call Mr Harish in presence of your technician …he pic my call ...but tell me that he would call me tomorrow….but really matter of sorrow that TOMARROW don’t come till today. 12. I again lodge complaint on dated[protected] regarding no solution of my problem ..so they told me that the service engg Mr Sanjeev will personally visit your home to solve your problem. 13. After 4 days Mr sanjeev visit my home at about 8:50 pm with a companion with him. Your service engg was in very hurry. Mr sanjeev talk with me in very rude manner…in very much loud voice at my home. He tried to increase the volume of my LED TV through setting BUT ALL WAS IN vain. When he could not cure my fault ..he told that this is product specifications..the volume can not be more than it…you should check product specifications on internet before you purchase it…you should check user manual before you purchase it..i told him that I don’t have internet..than he answered me that you are purchasing such a big TV…. spending lot of money on TV..so why don’t you have internet..during his 10 minutes of visit he don’t listen my problem seriously and told me that I cant make you satisfied and will tell all detail to Mr Harish.When I asked him that only those persons who have internet facility should purchase LG product…then Mr. Sanjeev got annoyed went from my home. From that day till today I don’t get any response from your service manager Mr Harish. So it is my humble request to you that please look into the matter as I had already made too many complaints to LG customer care but LG is not taking any steps towards solving my proble. Regards