[Resolved]  LG India Ltd — Worst Customer Service..Taking customers for granted

Address:

Pune, Maharashtra

I hold a LG Washing machine and faced severe problem with it on 20th Sept 14 and registered a complaint on same day on [protected] with complaint noRNA[protected], after making several calls of requet to the helpline(even though they promised to send the technician within 24 hours)and the LG service center, the technician (Mr Pradeep) visited on 24the september(i.e., after 4 days).He only checked the washing machine and went off without any solution and my complaint was closed on 3rd Oct directly without any solution .again i registered a complaint with complaint no RNA[protected] on 7th october which was attended by Mr Chavan technician after several request calls to the Service Center(Mr Thakare).He told that one part is damaged and required to be replaced.It came to my shock when my complaint is again closed without any rectification on Oct 16th.Meanwhile i was in also touch with Miss Sarika Bhosale (so called customer care head) Mob No[protected] and she is seriously of no use (i[censored] call her 10 times she will pick ur call only once)and non sense stating that aapko phone aayega..mai baat karke aapko phone kart hu n all...and believe me she did not bother to call me once...she should be ashamed of her post.then i called Mr gagan Verma(Area Service Manager) on his mobile no[protected] whos response was also a shock to me untill i asked him to attend my complaint or i will go to consumer court.I again registered a fresh complaint on Oct 16th with no RNA[protected] for which again a new technician name Mehzab Mobile No [protected] came on 30the oct stating that one part is required to be replaced and will be ordered and problem will be solved by next day i.e., 31st OCt however its 3rd november and i am still waiting for my washing machine problem to be solved...ridiculous service LG. So it is my request to the higher officials LG that dont take your customer for granted Mrs J P Malokar E2 402 Rohan Mithila Viman Nagar Pune [protected]