[Resolved]  LG India — Replacement of refrigerator

Address:

Mumbai City, Maharashtra

I had registered a complaint before at least 4 months and was committed to get an exchange of the Refrigerator. The complaint number is RNA[protected]. I was promised to get a new refrigerator with the same capacity.Service center person had provided me the new model number of the refrigerator which I had confirmed to get. After few days from my confirmation the service center team is replying that the same model is not available. Instead you can take your money back and purchase another refrigerator of LG or other company of your choice. I had purchased refrigerator for 30, 000 INR while same capacity new LG refrigerator costs 37, 000 INR. My problem is I am not getting current market value for the refrigerator. Due to this, I need to add another 7000 INR to purchase new refrigerator ( Same capacity LG Product). I understand - it is company's responsibility to handle such kind of issue rather than completing the relationship with existing customer. I want either market value as refund or I need new refrigerator of the same capacity.