LG Washing Machine — Brand new lg washing machine top lid jet spray technology not working

Address:

Mumbai City, Maharashtra, 400066

I purchased new washing machine on 7/04/2016 from super electronics, borivali. Same day engineer visited my place for demo. As he visited in evening at which time we dont have water supply on, so he verbally explain us about the operating.
Next day on our new year day i started the machine and followed exact sop what the engineer explained on previous evening.
But suddenly all water started over flowing from the machine.
I called the engineer again, he was doubting on my operating. So i again tried with manual selection of water level. But no improvement seen.
Next day i called on customer care toll free number but 2 times i was told that i will get return call within 2hours.
But nothing happened, but on 3rd attempt the kind lady told me that i will get call in next 24 hours.
Finally with intervention of super electronics engineer visited my place in the evening.
After analysis he found that the issue is with load switch. He did some repair work and said that there will not be any issue i have rectified the machine.
This defect should have caught at end of line testing at lg but surprisingly it reached my place.
I demanded for replacement on saturday. Manager mr sunil agreed on same after some arguments. He promised me that he will give me call befor 5 pm on monday evening. But as usual no customer centricity, care shown. Finally i called sunil for status he didnt pick my call rather he handed over cell to some third person. But the person updated status that i will get replacement in next 4 days minimum.
Now here question is who will wash my cloth till the time? My mom is 65 year old lady she cannot do it. Still she is doing it for last 4 days and next 4 days she has to do it.

- is there any end of line testing at lg
- is lg customer care really cares about the customer
- what kind of service engineer are lg team is having
- who will wash my cloths for next 4 days
Can anybody answer this?

Regards,
Nilkanth