LivPure Complaints & Reviews

Hi livpure,
Recently I have purchased livpure water purifier but water tast is very bad
Please check the filter and resolved the issue

Nagendra Vishwakrma
Contact number is [protected]...

Hi,

I am using LivPure RO water purifier and it is not working from last 2 weeks after filter change by LivePure technician. We reached customer care and it has been 5 days but no response from any where. It is very very bad service and i have been calling everyday and they have the same response that it will be fixed today. They gave number of area manager and senior technician but they are not picking up call
br...

Inspite of repeated requests and complaints they are not bothered to respond...

Due to service delay...our water utilization is impacted...Still we have 7000 liters of water in our account...so I requested for extension of subscription at leaat upto December 2022...because of their service delay in my whole year..subscription. They are treating us like beggers and they are saying 10 day or 15 days of extension only possible.

See I paid the money and having 7000 liters of water in my account...Still they...

I bought Livpure 1 year back. From day 1 water taste is like bore water. I raised complaint and service engineer replaced filters and he said “according to government norms there are some pH that has to be maintained so that’s why water tastes like this. Going forward all RO brand’s water will taste like this only”. He was not ready to accept my complaint and he simply replaced filters. Then after a week I again raised complaint and...

Hi,
I am using livpure water purifier since last three years. I have taken AMC plan last year. Since this servicing there is continuous leakage in water purifier. Sai enterprises was the third party company which has done servicing. After leakage they have worked twice on water purifier but problem of leakage was not solved yet. There is no response from customer care. Problem is not solved.
Regards
Sandip Patil...

Even after claiming for concessions to my earlier AMC, my father who is around 75 years paid an amount of Rs. 12000 to the Livpure person Jogendra (mobile number[protected] for new ACMC.
While the original complaint was regarding water tasting bad, the same has still not been resolved and every time I raise a ticket, the technician tells my father that there is a motor issue and he will resolve it soon but takes the code to close...

We need to make calls multiple times for service and the technicians behavior is worst. Rudely behaving with the people in home by raising their voice. SUCH A GREAT COMPANY with a wonderful technicians. We never expect such service ever...

I have paid monthly installment of Rs 500 on 13th September. It's been 3 days since there is no water coming in RO. I have raised multiple tickets, called customer care 6 times, but there is response from your service team. Each time I call they say it will take 24hrs to 48hrs to resolve issue. I have also requested to speak to supervisor to escalate the issue but no response. After giving a negative feedback in Google playstore for your...

I’ve taken subscription of livpure ro 7days ago
Everyday i talk to the customer care they say your kyc has not been approved it will take 24 to 48hrs only and in my app it shows your kyc has been successful.
On the day when i got a call from sales team he told me you will get your ro within 48hrs but till now it’s been 7days that is 168hrs still I didn’t get any call from service team.
Everyday i tried to call...

I had made payment of Rs.2024/- (One Month Subscription Rs.525/- plus Refundable Deposit of Rs.1499/-) on 09.09.2022 on the assurance that the RO would be delivered the next day and installation would be completed in next 48hrs thereof.
However, the RO has not yet been delivered till date.
I have sent an email in the morning of 13.09.2022 to cancel the Order and refund the amount and in response to the same I was again given...

My RO membership was disconnected in the month of July.

I've received a legal notice regarding returning the unit. Before getting the notice I've mentioned few of the agents who called me before to call me at around 5 to 6 pm since I do night shift and I will not be able to entertain calls in the morning.

Since September 7th I've been trying to schedule a pick up and receive a call back. However the legal department...

Customer care service is not responding. We are trying to contact them from last 15 days. But they are not resolving aur issue. Please help....

I raised a complaint on September 1st and received this message from you guys Dear Customer, your service request No.JS-[protected] & call closure code is 62876 allocated for[protected] to Saravanan Kumar[protected] Chennai, [protected] . Please call [protected] for any query. Team Livpure. as soon I got that text I tried calling him no response so I reached out the customer care the next day and they asked me to reach out sathish [protected]....

I was lied and sold by Pravin from the sales team that I will receive a new machine with a guarantee certificate and zero maintenance.. I spent my whole Sunday accepting the delivery and installing the product to realise that it’s a refurbished product and a faulty one where the water has leaked and spoilt my kitchen walls and the entire floor cleaning.. Anyone who uses the product is staying on rent and now I will have to compensate the...

Hi team,
I have used Livpure smart ro for last 6 months and since i have relocated i have cancelled subscription and my ro got picked up on 24 August 2022 .
Even after pickup i havent got any update on my refund status i have been calling their customer care service daily but not getting proper response from them
So raising a complaint here to resolve my issue at earliest...

This is inform you that Mr. Vikas ji was showing his bad behavior when i said that, Currently transction no. not available due the same is not showing in credit card statement.But he ignored the same and hold the Order process.That is not our fault.I have already shared the Order ID.So you can check your end.

Team Livepure,

Please look into this matter.

Thanks,
Avijit Ghosh
[protected]...

We have called customer care and emailed them umpteen times. But they don't send any service person even for a single time. Tata Croma promised service upto 4 times in the first year. Forget about 4 services, we have not received a single visit even after calling and emailing them. I had mailed them atleat 15 times and they keep on closing the complaint without resolving....

Hi,

It's hard to say that I am totally disappointed by the livpure services. As I was advised by service engineer sand filter candle to be changed after 110 Days.
But your Zonal Manager is not changing these parts after my N no of request and saying that you need to pay for these things as you have Purchased online so These things are not covered under warranty. On the trust of LivePure brand, have taken the AMC for...

I am having livpure RO. From last week no one coming to resolve my complaint as have submitted this 3 times. I have AMC also bit agency denied to change filters and memebrance which are under AMC policy....