[Resolved]  lpu — Cheated by Selling laptop with RAM removed

Address:

Jalandhar, Punjab

I bought a new HP laptop (HP15-d004TU) product serial No. -5CB4052SJN on 8 September 2014 for Rs.35990. from """"Reliance Retail Limited, Shop No 21, 1st Floor, VIVA Collage Mall, Near Haveli Restaurant, GT Road, Pragpur, Jalandhar, Punjab"""". The product configuration mentions that it has 4 GB RAM. And I did' nt know How to check it, Since I am not that familiar with Computers. When I get it checked at home the next day, It showed only 2GB. I went to store again and told them about the issue. The person there said The slot is opened and one RAM chip is removed from here. He told me that you should have checked it at the time of buying. The he started misbehaving with me. If you think practically Is it possible for everybody to check each and everything at the time of buying itself since everything is mentioned on the box. As I am spending an amount of Rs. 36000 and the salesman misbehaves accusing the customer that You yourself has removed the RAM chip. This is where the matter of trust comes. We trust brands for ease of buying and customer service But when the service people over there start cheating us then How can u expect your costumers to trust you. Since I have trusted reliance till now. But Now I am left with a feeling of being cheated. I am very disappointed and I will take the issue to highest concern if not solved here. I hope u will fix it here so that I do not need to complain to consumer court. The salesman who sold me the laptop has saleman ID: 60139064 Regards: Nitish Kumar [protected] [protected]