Maharashtra State Road Transport Corporation [Msrtc] — Inconvenience caused due to bus break down

Address:	Pune, Maharashtra, 411007
Website:	www.msrtc.gov.in

As I can see, there is hardly any chance of this compliant being resolved but I need to bring this issue to your notice. I am a passenger who uses your Ac bus facility (Shivneri) because no other state transport buses are diverted from Aundh (Pune) which is very inconvenient at times for many residents as the ac bus charges are not affordable to all as it is presumed. I was travelling in the bus which starts from Pune railway Station to Dadar east on 21st March 2016 at 6.15 am.
We pay such high charges for a short journey to Navi Mumbai (where I normally get down) but the kind of service we got today when the Tire of the bus I was traveling in burst near Lonavla, is unacceptable. Firstly, there being no helper in the bus with the driver it was impossible to change the tire. Secondly, two of the passing by Shivneris dint stop seeing all the passengers out on the road. There was no coordination whatsoever and some o[censored]s who have offices to attend had to get into a Shivneri which stopped and go all the way STANDING to Mumbai.
I just need you to understand that there were aged people and few like me who had offices to attend. Kindly provide for backup in such situations or maybe a helper in the bus.
I am always at loss for booking Shivneri as its expensive, comes atleast 30 mins late to the stated time and is just becomes helpless in such situation!
A very Bad rating!!!