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MakeMyTrip India Complaints & Reviews

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Last updated May 10, 2024
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MakeMyTrip India reviews & complaints page 11

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A
Ahmadpvc31
from Etawah, Uttar Pradesh
May 15, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund issue.not solve..

Hi, I am sharing the screenshot for my problem.. I am being mentally harassed by Make My Trip company since last two months! Still no refund of any kind has been done even after informing me for refund! I am putting my problem in front of you with great hope, please intervene in this matter and solve my problem!! Thank you...
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Ketanverma2912
May 15, 2023
Jun 1, 2023
This thread was updated on Jun 1, 2023
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3x refund voucher fraud

I used make my trip India to book a waiting ticket of train from prayagraj to Delhi. Which was obviously covered under trip guarantee which guarantee to refund you the 3x amount if the ticket did not gets confirmed.. as promised I get the refund amount when my ticket for cancelled automatically after the chart preparation because it was still wait listed. I got ticket amount in my bank but with the deduction of trip guarantee amount which...
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roteshkumar2500
from New Delhi, Delhi
May 15, 2023
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Refund Not Given

Address:gurgaon
Website:makemytrip

Booked flight for 3 passenger on 11th April 23 for Lucknow to Bengaluru for 6th May 2023 with PNR K1W6UE. Then rescheduled the flight to 27th May 2023 and splited the PNR from Indigo website for DHRITI-PNR-K1W6UE and for Khusbhoo Agarwal/Ritesh Kumar- PNR- IQ45QZ. Then subsequently cancelled the flight for all the 3 passengers due to unavoidable reason. For Dhriti PNR K1W6UE i received the refund. For 2 passengers with new PNR IQ45QZ, Indigo...
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I have booked a holiday package from MMT which includes flights, hotels, sightseeing, activities and transfers. I got a call from MMT and they asking to book the flights by own as Go-First flights are cancelled till 23rd May.

I am surprised, even how they can say this to customer while my package already includes flights. I know this well that every company has the contigency plan to handle these situations and now it's MMT...
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Md Faisal Shahid
May 14, 2023
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I booked AC bus but the AC is not working

I booked a ticket at AC bus from Ranchi to Kolkata but AC is not working and after complaint to driver they just ignored and telling me that AC is working but i am in sweat right now i have completed the 30% of my journey.
Now i have no option MMT should take action immediately because from next tym i will not prefer MMT if they will not respond me or take action immediately....
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shahulbabu
from Hyderabad, Telangana
May 14, 2023
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Cheated me for rs.5601

Address:India

Hi, My name is shahul hameed..I tried to book a flight from coimbatore to hyderabad for may 16th..I made payment through mobikwik app.amount also got deducted from my bank. I tried to raise a complaint in make my trip app..but iam not able to do as the app is not supporting..anyone kindly help me getting back the amount..screenshots also attached of deductions.

Regards
Shahul
[protected] /[protected]...
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S
Subbu_Krish
May 14, 2023
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Denied check-in

The Hosteller is possibly a fun place for youngsters visiting Lonavala but what I had to go through as a family person was totally unacceptable. Having read through the various online reviews that talk about kids enjoying their stay at the hosteller, I booked the deluxe quadruple room with a garden view (Booking ID: NH[protected]) and with the excitement of visiting Lonavala for the first time, landed at the hotel premises post noon with...
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S
sarita2702
from mumbai, Maharashtra
May 13, 2023
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Not keeping commitment and asking additional money

Booked travel under with Makemytrip NOKIDDING offer where e-visa was given free on a day as a complementary service. It was confirmed by sales team that there will not be any tourist visa charges.
Now when i asked about visa they are asking to pay to pay Visa charges and not keeping the commitment

Request to escalate and resovle...
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S
ssssgry
May 13, 2023
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Want to delete my property

Please delete my property from your website (Sunderban Tiger Residency)
emai id soumak.[protected]@gmail.com...
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V
vaninoel9
May 13, 2023
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Transaction Failed but amount debited

We tried booking a hotel through MakeMyTrip. I did not log into MakeMyTrip while doing the transaction. My amount of Rs.89918 has been debited but the booking has failed. I used HDFC netbanking.
When can I get back my refund?

Cheque Ref No :[protected]
Date : 13 May 2023

Please confirm if I need to take this legally?

I am unable to attach the picture as it is not allowing even...
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T
Tom Wilfred
May 12, 2023
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Cancellation of bus on the date of travel

I booked a bus ticket from Chennai to Ankola through MakeMyTrip on a bus named SeaBird Tourist. The bus was supposed to start from Chennai on May 12th at 2.25 Pm. However, the operator cancelled the bus on the date of travel at 11.10am. This has caused great loss to me as I have booked hotel tickets and made other arrangements at my destination place.

Booking ID: NU[protected]
PNR: 68GK2ZE5
Ticket No. TS[protected]LGOF...
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We had booked 5 days & 6 Night trips to Ladakh in MMT with booking references -L[protected], NL[protected]. Our trip was planned from Delhi to Leh with all sightseeing & back to Delhi. We were supposed to be back to Delhi on 6th of May & on 5th of May we got to know our Go first flight got cancelled.

Sequence of Events:-
1) On 4th May - As per our travel plan, we were in Pangong & no network zone. The MMT Team was...
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Mbelavadi
May 12, 2023
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Invalid flight ticket/ refused boarding

I booked a flight from AbuDhabi to Toronto through Make my trip. When I arrived at the airport I was told that I needed to rebook as the ticket was invalid. I was forced to buy a different ticket. I would like to be refunded for my ticket and other additional charges that occurred due to it. My booking ID is NN2VKWAQR6BTHRSG4224 and my email address [protected]@gmail.com...
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girishmanglani
May 11, 2023
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Luxury card

Inspired by the constant adds, this year i decided to plan my holiday with you, after finalising the package when the payment came, i told them to split the amount into 2 so i can make payments with 2 cards as i did not av a limit with 1 card, i was advised to purchase gift cards so as to enable easier payments its been a week since then i cannot redeem the gift card and am been forced to select hotels which i do not want, have asked for...
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Rupayan Banerjee
May 11, 2023
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MMT not replying to emails for MMTBlack offer

We had taken an international trip and MMTBlack says that in which case we are entitled for Rs 20, 000 discount on the next trip. We have been following up but with no success...
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H
May 11, 2023
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After service

Booking ID NL[protected].
We are not happy with the customer service.
We logged many queries with Make my Trip and also asked someone to call from complaints handling team, no one called so far.

Go First cancelled their flights so we are unable to fly. We were told to book our alternative flights and they will refund when/if Go First refunds. If we don't go we will loose all hotel and other activities money.br...
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Manojbatra24
from Mumbai, Maharashtra
May 10, 2023
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Full money forfeited

Address:Mumbai

This is in regards of our booking id NL[protected] booked on 1st April 2023 Kashmir package worth Rs 2.28lac for 3 people from Mumbai. Which was a 6N/7D trip. We were very happy to book our 1st package trip on Makemytrip (MMT). Little did we know this was the start of a tornado in our lives.

On 2nd may we got a call from MMT relationship manager informing us that Go first airline has gone bankrupt and now they won't be flying....
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shrikar555
from Mumbai, Maharashtra
May 10, 2023
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Issue refunds/alternate arrangements for tour. Booking ID - NL2131643711830. Contact me ASAP

Address:Navi Mumbai, Maharashtra.

I have booked a tour package with Makemytrip for Srinagar from Mumbai. booking ID - NL[protected]. GoAir flights are cancelled. I have received
email from makemytrip today that book flight yourself. How will I book. I checked the prices it is around 50k for one person and 90-95k for 2 persons. Either issue a complete refund to my bank or arrange alternate flights as i don't have more funds left with me. booking ID NL[protected]...
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I booked a bus journey from Sagar to Jabalpur on march 30, 11:12 p.m. The money - Rs. 613 was deducted but the booking failed. I haven't received a refund yet. This is so shameful for such a big company like Makemytrip. There is no option to talk to their helpline, no real person only automated messages. Please help me get my money back. I did not receive any booking id so cannot complain in their application either. I am adding the gpay...
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I am reaching out to you as the MMT customer care is not helping me with my issue. I have booked my honeymoon package trip via MMT (Booking ID: NL[protected]. Due to the Go First issue my flight has been cancelled. Your team is asking me to book the tickets on my own. How come MMT being a travel company can't make alternate travel arrangements with other airline. I am looking at the flight ticket prices which is costing me approx. 1 lakh...
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