Maruti Suzuki — Booked M800 not delivering

Address:

Ernakulam, Kerala

Dear Sir/Madam, I have booked one 800 Alto LXI Granite Grey thru m/s indus motors, Thevara, Ernakulam, Kerala on 16/03/2015. wide their order booking commitment checklist sl. No: 35738. I have requested for 2014 model which is clearly mentioned on the order form. As per their sales officer Mr. Mathew Basil the Granite grey car is readily available and the same is blocked for me. I have made a payment of Rs. 500/- as booking charges (Indus receipt No THV4/cash/3351, Rs. 10, 000/- receipt No: THV4/CHEQUE/784, EXCHANGE BENEFIT OF RS.16, 000/-, Loan thru Kotak Mahindra 2.41 Laks and Balance cash of Rs. 29, 104/- Against receipt No THV4/Cash/3663. Today I got a call from Mr. Shaik (Mob: [protected]) who introduced as the Manager of Mr. Basil and informed that the Granite Grey colour not available and I have to satisfy myself with white colour which is not at all acceptable to me. If I need to get desired colour itself I have to an extra amount of Rs. 15K. I am not at all expecting such a cheating from M/s Maruti. Kindly do the needful. With Regards Sreeraman Namboothiri