Maruti Suzuki India Complaints & Reviews

Cheating and fraud done by the dealer sehgal autoriders, pune

Dealer name : sehgal autorider, nexa fatimanagar chowk, wanowdi, pune - 41140
Subject: awaiting the important documents required after the delivery of the vehicle i. E., true value sales / tax / vehicle & charges invoice, registration certificate of 06.07.2017 from govt. Of maharashtra, motor vehicle department, pune, i. E., smart card, certificate of compliance with pollution standards, insurance certificate cum policy schedule, transfer papers duly signed and noc for the true value (Arai) maruti s – cross 1.6 alpha saloon car, vide registration no. Mh 12 ph 1457., delivered by you as on 05.08.2017 form your nexa showroom pune.

Reference: purchase of true value (Arai) second hand maruti s-cross 1.6 alpha saloon car vide registration no. Mh12 ph 1457 from your nexa showroom, delivered by sehgal autoriders pvt. Ltd., as on 05.08.2017 (Saturday).
Dear sir/madam,
I pradeep jain by profession chartered accountant, resident of nagpur purchased true value (Arai) maruti s – cross 1.6 alpha saloon car, vide registration no. Mh 12 ph 1457., as on 05.08.2017.
The said car sold by your sales executive madam sarika sharma and made a home delivery by your nexa showroom as on 05.08.2017 at pune. She came at the time of delivery along with showroom driver mr. Sandeep at late evening. I also went to your stock yard at bavdhan, mumbai banglore highway as on 05.08.2017 in the morning hours in between 11. Am to 1 pm for verification and selection of the car along with madam sarika sharma & driver sandeep. After confirmation of the said vehicle i also submitted the required important documents i. E., my pan card zerox, adhaar card zerox, my contact no., my date of birth, my email id etc.
The details of my payments are as mentioned below (Total rs. 800000/-) :
Rs. 11000.00 cash as booking amount as on 04.07.2017 at pune.
Rs. 500000.00 rtgs as on 24.07.2017 from nagpur sbi to sehgal autoriders pvt. Ltd., a/c no. [protected], ifs code sbin0008044, pulgate, pune, vide transaction reference no. Itn 6904202 from pradeep jain a/c no. [protected] of sbi, nagpur as on 24.07.2017. Copy enclosed.
Rs. 180800.00 rtgs as on 23.08.2017 from nagpur sbi to sehgal autoriders pvt. Ltd., a/c no. [protected], ifs code sbin0008044, pulgate pune, vide transaction reference no. Ito 0571644 from pradeep jain a/c no. [protected] of sbi, nagpur as on 23.08.2017. Copy enclosed.
Rs. 107200.00 rtgs as on 29.08.2017 from nagpur sbi to vinay sethi, a/c no. [protected], ifs code ibkl 0000076, seven hill, jalna road, aurangabad, vide transaction reference no. Neft-inb-ire 3669410 from pradeep jain a/c no. [protected] of sbi, nagpur as on 29.08.2017 as per whats up from md. Sarika sharma to pradeep jain of letter dated 15.08.2017, requesting to pay amount of rs. 107200/- to vinay sethi on behalf of sehgal autoriders pvt. Ltd. Copy enclosed.
At the time of booking of the said vehicle i mailed as on 28.06.2017 in the mail id [protected]@sehgalautoriders.com, my change of choice from s-cross zeta to s-cross alpha, copy enclosed.
At the time of delivery of the said vehicle, she assured us that the entire set of documents will be sent to your address as early as possible.
At the time of ist service as on 22.08.2017 which i done at seva automotive pvt. Ltd., authorised dealer of maruti suzuki india ltd. At 33a/2 central midc, hingna road, nagpur - 440 016, md neha, servicing advisor and leo lawrence attended and accepted the ist free servicing of s cross 1.6 alpha vide registration no. Mh 12 ph 1457, after interference of madam sarika sharma on behalf of sehgal autoriders pvt. Ltd. From pune. She told to madam neha of nagpur that please attend the servicing of that car which has been sold to pradeep jain, regarding documents which are presently in the name of sehgal autoriders pvt. Ltd., pune, will be sent in due course to the respective customer shree pradeep jain, after that the said car s – cross 1.6 alpha has been attended and made ist free servicing. Copy enclosed.
As i am the resident of nagpur and using that car at nagpur, but the registration of car is from pune, against which i have to do some formalities with the nagpur rto after getting the noc and tto form duly signed from your side. Hence due to non receipt of the entire set of documents of my car true value (Arai) maruti s – cross 1.6 alpha saloon car, vide registration no. Mh 12 ph 1457, its very difficult for me to move out with the car.
After so many telephonic discussions from last one month and recently from last 10 days she is even not attending the mobile calls which i regularly calling in the mobile no. [protected]. Now i came to the conclusion that i have no other option except to write a letter to your mail id, so that the respective head of the department should take care the commitments made by your sales executives at the time of making delivery of the said car.
The details of the car which the sehgal autoriders pvt. Ltd. Delivered to me are as mentioned below :
Insured by you as on 11.02.2017 from bajaj allianz genaral insurance company ltd., with package policy having proposal no. 17619889 as on 11.02.2017 with policy no. Oc —[protected]-00040619 and period of insurance from 09.58:47 am 11-feb-2017 to midnight on 10-feb-2018 with insured name m/s sehgal autoriders pvt. Ltd., sr no. 30/1 a/p marunje
Tal haveli, dist. Pune-411057, maharashtraof (Shown insured declared value rs. 1166803/-), with premium paid of rs.41818/- transaction no. 17011197 to hsbc bank ltd.
Registered by you at government of maharashtra, moter vehicle department pune, mh, as on 28.06.2017 at 14.59:50, having application no. Mh[protected], ownership firm, applicant sehgal autoriders pvt. Ltd., pan no. Aafcs2240a, having chasis no. Ma3fnjj1s00149997, engine no. D16aa7404717, bharat stage iv, year of manufacturing 2/2017, premium silver colour, with sale amount rs. 1228214/- having cubic capacity 1598.00.
Sale certificate in form 21 issued by manufacturer for presentation along with the application for registration of motor vehicle with the certification that maruti s-cross 1.6 alpha has been delivered by us to sehgal autoriders pvt. Ltd., of vetal peth a/p bhor, dist. Pune, maharashtra - 412206 on 26.06.2017.
Tax / vehicle charges invoice in the name of sehgal autoriders pvt. Ltd., invoice no. Vsl16000374, invoice date 23.06.2017, key no. 50592, booking dealer 19 ne and delivery dealer 19ne by sales executive krupesh naik with total invoice value rs. 1228214/-, (Company vat tin no. [protected] v and cst tin [protected] c).
Hence, i request you to send the following below mentioned documents immediately so that i will get the required documents which belong to me and against which the undersigned paid the entire value of your car.
Awaiting your reply at the earliest.
The most urgent required list of original documents from sehgal autoriders pvt. Ltd., pune are :
1. True value sales / tax / vehicle & charges invoice in the name of pradeep jain.
2. Registration certificate of 06.07.2017 from govt. Of maharashtra, motor vehicle department, pune, i. E., smart card.
3. Certificate of compliance with pollution standards.
4. Insurance certificate cum policy schedule
5. Transfer papers duly signed.
6. Noc for the said vehicle.
7. Extended warrenty documents.
8. Ledger account details.
Date : 15.09.2017
Place : nagpur
Pradeep jain
Copy to manufacturing company maruti suzuki india ltd., for information and necessary action.
Copy to police station, nagpur – 440 001

My invoice no.: 054 / vsl / 17000008 dated 19/07/2017 i had purchased the vitra breeze ldi o model. I am facing a problem in rain falling time headlights or in dim.
Complaint is headlights 2no's (Rh & lh) water coming in side the reflector's forming the moisturizer. At the time of rain falling. I absurd the problem on 02/10/2017. Please rectified the problem.
My cell no is [protected]

Thanking you.

I have bought the new suzuki gixxer dd-150 orange color bike on 22nd september from aryan suzuki no.35/1, ramagondanahalli, varthur main road, whitefield main road, bangalore - 560066, opposite sigma tech park (Map). I paid the amount via paytm and bike was delivered on same day. Also, i had booked for same bike one week ahead. From the beginning itself it has hard gear problem. I have took the bike to service station. They keep the bike from morning to evening. Finally said that it is fixed, if i am ok i can take the bike. When i checked gear was still hard to change. They told to bring on next day saying the they don't have the part which has gone. They will replace on next day. I have again taken the bike into service station and kept for repair. I am not getting response even after calling many times now. First of all i have been sold the defect piece and problem is not getting addressed properly. Feeling i am keeping the bike in showroom only, even though i have purchased.

Bike details :-chassis no :-1427xxx-xxx9696
Engine number :-mxxxxxxxhh8319696

Dear sir,

I am vijay diwate my car no. Is mh-16 bh 9619. Swift dezire.
At. Post-nimblak, tal& dist-ahmednagar, maharashtra.

My car is damage on 5 aug.2017. Then car shifted to kankriya motors ahmednagar. Maharashtra. We completed all needed documents like insurance approval within a week but there is a no positive response from your authorised service centre. But till date my car maintenance work not completed, so i requested to you, please look at in this matter. Otherwise it shows your poor service for costumers waiting for your positive response

Thanks,
Vijay
[protected]@gmail.com

As per premier maruti work shop kamarhati sodepur, my car alto k10 wb24ae0130 was to be delivered by 26th september, 2017 but now my service advisor mr. Aroup roy is taking more time and not providing my car as per promise. I need my car in well condition to my house by 3rd october. I have seen always maruti promises some date but never kept it.

Hope it will be delivered by maximum 3rd october as i have given my car on 21st september, 2017. If it happens like these who will trust maruti further.
Mob - [protected]

I hony nb/sub mohan singh have booked baleno alpha diesel car as on 10 may 2017. Stipulated pd i. E 20 weeks have been completed as on 27 sep 2017. But the same have been delivered to me till date. Request show why the company dealers cheating with customer if delivery can not be handed over to them.

Name of dealers : maruti suzuki nexa hoshiarpur (Punjab)

I am having a car of maruti waganor dl8c ag 0994, which i had given to your service station yesterday (Sunday 1/10/17) at 10 am (Morning) with a clear instruction that i need my car in early evening as i have to go somewhere with my family. For that i had follow with concern adviser two time in day to get my car earliest. And he assure that work is going on fast.

But sorry to say when i reached your service station in evening 6 pm, i found my car in same place where i had parked in morning without any work. And when i discussed with concern service advise he told me that there is lot of work pressure today so we were unable to work of your car. And finally i got gate pass of my car at 7.30 pm with-out any work.

This is really matter of shame for you that what type of service you are giving to your customer. A road side mechanic is far better from you, who know the value of customer and his time. Just becoz of you peoples i had spoiled my all sunday without any reason and result of day was zero.

Taking the target of 160 is not the purpose if you are not able to deliver the services on time. Before taking the big target atleast improve your infrastructure and related machineries. And still not understand then take training from honda and hyundai service station who are working for quality not for quantity.

I have not yet recived my RC Book i have purchased my suzuki acess 125 in year 2010 but still not recived my RC Book i checked with dealer they tell me to we are not having your RC Book so check with RTO and RTO people saysthat we have send your RC Book so please check with your dealer for your RC Book i dont know what to do as i have given aplication in RTO but no response who is responsible for this what do do in this case how to fight with Suzuki to get my RC Book

I named mr mohan singh has booked a car that is "baleno alpha diesel top model colour pa white" since 10 may 2017 under registration no sob17001124 with rs. 11000/- through maruti nexa dealer hoshiarpur at punjab. Mostly about 23 weeks have been past but the delivery has not given to me till date. When the people are booking a car with dealer they believe to everyone that with in 16 weeks, the delivery should be passing to them. Can i know what the the reason that csd booking products are not given to them with in stipulated pd. If this practice have running continue, then most of people in india believes out from "maruti suzuki india". Kindly provide me booking product before dussehra festival. I am believe that your co-operation is highly appreciated for me.

Sir
We are purchasing a new vehicle from adarsha motores, warangal, telangana. But they are delivered a coulour deffected vehicle, we could not findout in nighttimes. Even thow we are complained on 29.09.18. But no one can take action moreover they are blaming manufacture wing. Kindly we requesting you to tame action agency. Otbherwise we going to forum.
Thanking you
G srinivas
[protected]
[protected]

Hi i booked service around 5:pm today and i went to leave my swift vdi car for the first service
I went to the service area and asked for the service person i was told prasanna is the guy will come so i was waiting
After some time few people crossed me i asked them to take my car service on one helped me nor responded me well
My vehicle crossed 1045 km if any problem come company is liable not me...
Poor customer service

If no actions taken will escalate to higher level.
Regards
Britto

My baleno car was got to them for second service after that i saw my cars roof and bonet was having some gummy material as patches and when i told them they told me u can come tomorrow
Unfortunately my car got accident next day and i took claim and after that the patches got increased from two to seven on bumpers and doors and i got my car uncleaned seats were having white material on it
Maybe compound or whitewash when i told service manager he said it's insurance claim related and the person in insurance dept can't listen and said to his boyput car outside their workshop highly disappointed worst experience jaycee motors amritsar

I m gaurav pandey customer of maruti suzuki swift ldi granite grey.

I booked maruti suzuki swift on 21 aug 2016 from d - 393, sector 10, noida, uttar pradesh, 201301. I booked car by of rs11000/- (Eleven thousand only) paytm transfer contacted with mr. Vikash/mr. Tarik. He promised me to deliver me the car within a week or whenever i want. This car i was planning from long time and hope you can understand how i am managing all. I had explained this to mr. Vikas at the time of booking.

I visited sbi branch for loan process along with mr. Vikar kumar and after approval he assured me car will be deliver in first week of sep'17 but they are unable to deliver car. After this i contacted to mr. Vikas but he was not picking my phone or no any single confirmation was coming from his side.

Then i got contact details of team leader mr. Surendar & mr. Saurabh and i contacted to him and they respond well, they told “we will call you and will provide you delivery date asap “ but from past 20-25 days i am just taking follow-up for the same and did not gave the delivery status of car.

I am unaware of hidden happenings and the right stock of car dispatch from maruti plant and car availability at maruti. Please tell me the reason why there is delay in delivering the car, help me to escape from this problem and if possible make my deliver of car to me before this sunday otherwise i have to do something else.

I am attaching car loan approval slip, car quotation for your reference.

I am also working in same professionalism of "service & support" and touchwood we never made such frustrating condition for customer. I don't know whether i became a culprit just because i am trusting on maruti & maruti person.

The regional director,
Maruti suzuki corp,

I have underwent my worst nightmares having purchased a ciaz from you with my hard earned money of 14 years.

I want my entire money refunded within a week and i don't want a new replacement for this defective car.

I intend to end my 11 year blossoming relationship with maruti corp once and forever also with an additional caution that i won't recommend any product of maruti to anyone from my family, friends, relatives, colleagues or any social circle that i am part of.

My next step would be reaching your cmd's office with cc to pmo, transport minister, consumer forum, niti aayog, and all concerned legal bodies with copies of my entire correspondences with your local offices regarding the purchase of maruti ciaz car.

Mene 31 jan 2016 ko maruti dezire lxi petrol car purchase ki. Jisme bhut sari manufacturing mistakes h. Company ke representer ko complain ki gyee bt unka koi response nhi h. Ab me maruti suzuki india par court me case krne ja rha hu. Me bhut mantly preshan ho chuka mere sath fraud hua h... Mene car kp auto jaipur ki branch malpura district tonk rajasthan se li thi. Maruti suzuki company india ki third gread company h. Is company ko bnd krwa ke hi rhunga jis se koi dusre ke sath fraud nhi ho.. I will chalange you. Your countdown nw begin

I have a point of view that i have put my new wagon r vxi to sb car unnao for some scratch in body and left side mirror broken down and wish to repair my car to insurance but unfortunately i have a very bad experience the s b car service centre unnao is totally fraud and unacceptable he was charged rupees 15370 for some work and spent too much time about 2 month my problem can't solve it have complained many times my vehicle body work can't completed now my name is ankit shukla and vehicle number is up35ak 5353 and my mobile number is [protected].

Sir/ma'm my complaint is that, that i wanna a buy a car whose off was given to me by two dealers one of my city dealer of branch says that we will give you 15000 of a. C series and 15000 of cash discount and after that we will contact to indore dealer and then they says we will give you 22000 of cash discount and 8000 of a. C series. Just tell me one thing if i was not do contact with indore dealer then i was not get the profit of 7000 my mean to say the the my city dealer of gwalior branch was looting me which is not fine it's my request from you is that do contact with gwalior dealer and tell them that they will give right information to their costumers. Thank you sir/ma'm

I am owner of swift desire veh no hr 21j 5955.in month of feb this year, i faced the problem related to shifting of gears and repaired it on 9th feb from unique maruti with expenditure of approx 13000 (Same may be produced for ready reference).
The same problem arise again in month of july first week and as i working in military engg services as je e/m in chandimandir cantonment area i visit to autopace automobile located at panchkula and asked for repair.
It was told to me that the synchronizing ring with clutch plate will be replaced with estimation of rs 11000. I told them about already repaired the same and i also show them the bill o[censored]nique maruti. They told me that we can not do any thing in this matter and advice me to contact me to unique maruti hissar.
When i explain my problem to unique maruti on phone it was told to me that mechanical parts do not have any warranty.
In this matter i want to know that no 1 automobile company how can be irresponsible with quality assurance. Secondaly, should i visit hissar everytime when i face the problem? Is the veh repair is under warranty or not? If it is under warranty then suggest me maruti service centre nearest to chandimandir cantonment.
Hope for positive response in short time.
For further details my contact number is [protected].

We booked a baleno car from maruti suzuki nexa ahmednagar showroom six months ago, our allotted car came to showroom on 6th of september and they asked us to pay the amount. Because of some issues there was delay in the payment and they started abusing us on the daily basis and forcing us to pay the amount in abusive language. And on 25th of september without concerning and informing, they cancelled our car and gave it to someone else. This is mental harassment as well as unethical behavior.

Sir recently i gave my wife's car at anand motor agency in chinhat lucknow after an accident. They have stolen away some good working body parts of my car and put old and bad working parts in my car. This is pure cheating with customers. They charged huge bill for all repairs, then why did they steal parts of my car. They must be cheating all customers like this who gave their car at anand motor agency chinhat lucknow for repair after an accident.