Maruti Suzuki India Complaints & Reviews

I have purchased maruti celerio vxi model on 17 jul 2015 from competent motors shivaji marg new delhi .Regn no. Of the vehicle dl2cat 9183.The deffective product is given to me because mileage of the car is only 6-7 km/lt .While company is claiming 23 km/ltr.They should not mislead the people by advertisement or do not promise the false claims.I am very much dissatisfied from this product.If you can resolve my problem i shall be obliged.Nirmal rani [protected]

I have purchased suzuki gixxer 150 vehicle from sr motors - chennai (Vadapalani) on 09th jan'15.

This is to notify that my two wheeler has undergone continues oil leakage issues 6 times between oct'15 - may'16.

When we took it to the service stations, it was repaired with m-seal / anabound which didn't give a permanent solution to the problem. It's a manufacturing error and gave me different excuses.

We are so regretted to have this problem very frequently and still didn't reached any solution.

Request your help or immediate action in this regard to get this issue rectified in my vehicle.

Dear sir
I got my wagon r serviced last month from royal motors ballabgarh. Since than i am facing very crucial problem which i would like to complain. After i received the car from service i observed that engine is very frequently shutting off just on the way. If i start the ignition it will start again within no time. Some time it is running at a speed of 40 and 50 and still the ignition shuts off automatically in the mid off the road. It creates very risky situation. I am just held in a dangerous situation because at this time breaks are stop working and steering also gets almost jammed. I complain to the royal motors many a time. They just call me to the service center and gives the car back after some working but it is of no use situation remains same it is very irritating as well as risk involving. Kindly do some thing
Op adhana
[protected]
Adhana. [protected]@rediffmail.com

I have booked vitara brezza, zdi, red colour model thru abt maruthi ltd, guindy, chennai.

On 3rd march 2016, i did the booking with initial amount rs. 10000/-, later on march 14th i paid another rs.11000/-. On that day i was told by abt executive that the number of booking was around 20. After a week i inquired, they promised to deliver the vehicle within 6 - 8 weeks. Now around 10 weeks completed, till date i didn't get any update from abt guindy chennai. When i inquired, they told only 15 vehicles delivered to them till date. They expect next delivery from you by end of may 2016, in that also they don't know whether my vehicle will be addressed or not.

In the news there were around 7000 vehicles produced and delivered by msil. Abt guindy might have delivered atleast 40 brezza vehicles for the last two and half months.In this case i should have received my brezza vehicle.

I strongly believe that either some customer priority changes might happened, or maruthi suzuki india limited is delaying the delivery to abt.

I'm trying to get the information thru the chennai regional office but no response from them, the regional sales manager is not picking the phone. Sent couple of mails to "[protected]@maruthi.Co.In", no reply. When i called the delhi head office, operator is not picking the call.

Can you please investigate and let me know how many brezza vehicles you had been delivered to abt maruthi ltd., guindy chennai.

When my booking of brezza zdi red colour will be delivered

Thanks,
Prabahar c
[protected]

I am ajai vijayan from kerala palakkad (dist).i have swift vxi version 3 . my right side mirror indicator is broken .i have ordered for that in palakkad indus motors .they r telling the parts is not issued by company .they refer to change the hole Assembly .but my mirror is good condition only the indicator is broken .so plz give solution or issue the part immediately otherwise i will procced legal formalities

Myself and Shiv bought this car as we were already Maruti customers..
but by giving us this defective celerio, and which is giving is average of 8 and 6 respectively...

maruti has cheated us..
through facebook and twitters; and of course tell our friends family to never buy maruti cars..
i want to tell maruti this si my 4th amruti car in house and my brother and father both drive maruti, , ,

BUT MARUTI HAS STARTED TO CHEAT AND FOOL CUSTOMERS NOW..

my celerio which i bought from competent automobiles gurgaon ON 5TH MAY 2016 has registration no: HR26CW 2804;

I purchased my New maruti Celerio VXI from Competent Automobiles, ISLAMPUR at Gurgaon on 5th may 2016;
I was told that Celerio gives running average of 20 plus in city though maruti claims this above 23.5 kms/per litre of petrol;

but I am shocked that in 31 liters of petrol which i have filled in my celerio it has been able to run less tahn 290 kms, which gives average of less than 9 kms per liter..

The Maruti meters are also wrong as they show it as 12 plus which si completely wrong..
so i am not happy and will not recommend maruti celerio to anyone..

- poor quality and defective electronic meters in celerio
- poor Average of the car
- In ethical approach by maruti to sell cars and giving wrong promises to customers;

I am sorry but i have to propagate my pain across on internet and Facebook to my friends if Maruti does not help here;

My Alto K10 car no. up/32/DK/2232 has been damaged in an accident. The mentioned car is insured by Maruti insurance. The car had been sent to Anand Motors showroom at Bahraich (U.P.) since[protected]. The car till date has neither been repaired nor any estimate about repair is been told to me after various telephonic conversations. Sir, i am not at all satisfied with the services of Anand Motors, Bahraich.
Kindly look into the staed matter and do the needful as soon as possible otherwise, i will be left with no option but to go to consumer forum.
Kindly contact me at [protected]; [protected]@gmail.com

I have received at least 14 calls from dewars garage - soliciting the purchase of a new car although i have purchased a car - registration number wb06l 4241 from dewars garage on january 2015. The calls are received since then.
So i have raised a complaint in end february with maruti - head office and that complaint is still not resolved.
Today again i have received a call from dewars garage - the 15th call from the number[protected] soliciting the purchase of a new car. I am planning to file a case against dewars garage and maruti as a whole for mental harassment.

Dear mr. Saji joseph,

My name is abhilash mathew working in riyadh, saudi arabia
My native place is thermala, ulikkal.
I am planing to purchase new maruti suzuki celerio zxi amt opt on
Coming august.

Please send me your price details[onroad]

My vacation will start on august 5th
So i need the car on august 6th.
I can pay the full amount before i come.
Please advice

Regards,

Abhilash mathew thuruthippally
Riyadh, k. S. A
+[protected]

The above message i send to the regional manager of indus motors, iritty, kerala.
Until now no replay. If he is buzt atleast he can forward this email to his sales consultant.
So i withdraw to purchase a maruthi vehicle.
Because if i purchase the service and everything will be irresponsible.
Sorry to say this

I am really fed up with the service of maruti suzuki.

On 1st of may 2016 my t permit ertiga car (Mh05 bj 940) had an accident with bike and i parked car at automative service center dombivli.
My car is ertiga vxi model petrol+cng which is t permit.
The chasis no. Is 324861 and engine no. Is 93931.
The service centre is automative, manufactures pvt. Ltd. Plot no. B43, phase i, midc, dombivli, east.
On 3rd may i submitted fir and relevant document to service center due to delay from police station end for fir copy.
Service center executive done inspection of car and gave me job card (Acknowledgement) wherein damage related all info was written.
In that job card executive mentioned the parts which needs to be replaced.
On 4th may claim registration sms i received from maruti suzuki and bajaj allianz. After that i requested service center to replace parts asap. As this is t permit vehicle.
On 7th may when i visited service center i saw my vehicle is still there as it is and no action has been taken from service center.
On 11th may i received call from executive saying that engine of your car is put down as there is bend in apron (Which holds engine) due to an accident.
On 14th may i visited service center to check progress then came to know that nothing has done only execuse received that mechanics are on holiday due to which the work is delaying.
On 19th may again i called executive then he told me that still apron work is pending due to shortage of manpower.
On 21st may again i visited service center and found my vehicle in the same condition.
No action has been taken yet so i contacted mr. Thakre and asked to give my vehicle back as nothing has been done from last 20 days. He asked to meet mr. Amol who is manager of automative service center.
Mr amol asked thakre about the status of vehicle and thakre admitted that delay happened from their end due to shortage of manpower.
When i asked mr. Amol that normally how much time it takes when workers are available and only front parts needs to be replaced and apron needs to be repaired. Mr. Amol told me that it takes only 5 days time to do all. Amol assured me that i will get my car back by coming tuesday (On 24th may) after repairing but i got call on 28th may from automative to pick up my car. When i reached there i saw the bonnet of car was not in proper condition so i asked executive pritish patil about the same then he denied and said that it was not proper at the time of admitting the car in service center. When i asked then he failed to show me photographs. I took my car at home by paying the remaining liability amount. Yesterday on 7th june my car started producing loud noise so i showed the same to nearest garage then came to know that brackets which holds engine were not properly tightened by automative service centre due to which the bolt fell down and engine started loud noise.
The delay is happened from service center end and they also didn't show me damaged apron before put down the engine. Considering amol's word automative service center delayed to give my car back by 15 days.
Every day i earn 2500 rs from my t permit ertiga and due to that 15 days delay i lost around rs 37500.
My first concern is, it was not major accident then i don’t know from where apron damaged.
My second concern is when there were short of man power then service center would have told me the same earlier.
Now i want maruti to reimburse my losses of 15 days as service center was authorized by them.
I have raised this issue to maruti under crm:[protected] and i contacted mr. Nilesh khot who is regional manager of maruti suzuki regarding this issue. Mr. Khot assured me that he will look in to the same but not receiving reply from him now.

Please help me and ask maruti to reimburse my loss of rs37500.


Regards,
Ganesh adawade ([protected])

I purchased my Car Last year from bagga link Delhi and they have assured me i will get 500 points for this card.

It has been one year complete, still my auto card is not in active state, went many time in bagga link they said nothing pending from my side .

This is very pathetic service i have ever seen from maruti and bagga link.

Kindly take care this and resolve it.

महोदय मैंने अगस्त 2015 में प्रेम मोटर्स आगरा उ.प्र.शो रूम से ओमनी गाड़ी जिसका नं.up 80 Dk 2645 है नकद कैश खरीदी थी उक्त गाड़ी की बैटरी मात्र पाँच माह में ही खराब हो गयी जिसे मैं प्रेम मोटर्स आगरा के वर्क शोप लेकर गया तो वहाँ के वर्कशोप मैनेजर मिस्टर खाँन ने मुझे एक पर्ची देकर एक्साइड बैटरी हाउस जो वहाँ से करीब दस कि.मी.की दूरी पर है भेजा वहाँ पर खाँन द्वारा दी गयी पर्ची पर मुझे बैटरी नहीं दी गयी बाद मैं वापस वर्क शोप पहुँचा तो फिर दोबारा वहीं भेजा कहा कि मैने फोन कर दिया अब बदल देगा लेकिन फिर परेशान होकर बापस आने पर कई बहाने बना कर जैसे गाड़ी पाँच दिन के लिये यहीं छोड़नी पड़ेगी आदि तथा पहली फ्री सर्विस में भी जबरदस्तीआयल चेंज कर 1500 रू.ऐठ लिये जबकि गाड़ी मात्र 350 km. ही चली थी तथा दूसरी फ्री सर्विस पर800 रू.ब्हील बैलेसिंग वअन्य खर्चा बताया जबकि गाड़ी मात्र 1800 km.ही चली थी इस तरह मिस्टर खाँन के द्वारा मुझे परेशान तथा मिस विहेव किया गया जिसकी बजय से मैं गाड़ी की दूसरी फ़्री सर्विस नही करा सका और समय अवधि खत्म हो गयी

हितेन्द्र सिंह कुशवाह
मंडी मिर्जा खाँन
फतेहपुर सीकरी
आगरा (उ.प्र.)
283110
Mob.[protected]

I Jitendra Siroya, my complain number [protected], I am fed up of this maruti suzuki company as there is no response to my 6 mails which I have sent to Mr Pravin. (Regional chief mumbai) and to the company.i have also sent all the proof regarding my booking of my car and the recording in which the company is asking for extra money for the car dilevery. (KTS auto mumbai dealer) .If the company doesn't want to respond to my mails I will move ahead with my complaints to the heavy industrial hounarable minister Mrs Geethe.Now I am feeling the company is also in this black marketing of the car.Now I have no interest in the car.

I, d. R. Chauhan purchased alto k-io, vxi personal vehicle on[protected] i. E. About five months back from the show room of ms at taradevi shimla (Goel motors). The vehicle has been used by me covering around 2900 kms. So far. On wednesday[protected] when i tried to start the vehicle, it did not respond at all. On[protected], i registered the complaint with the agency. The complaint was attended on[protected]. The battery of the vehicle was found defective. There was no batter water in the holes mentioned for the purpose. The technical person from the show room added battery water and asked me to the keep the vehicle remain started at least for 1-2 hours. I then drove the vehicle for about 50 kms. And again stopped. The battery of the vehicle seems to be dead. I request your goodself to please get the same replaced by the original one as i am going to take the vehicle to the show room on[protected] for getting thsame checked. You are, therefore requested to kindly ask the authorities of the show room agency (Goel motors) to replace the battery as early as possible.

D. R. Chauhan,
Assistant director
State project office (Ssa/rmsa)
Directorate of elementary education
Himachal pradesh
Contact no.[protected]

I bought a s-cross 200 dds zeta from rks motors
Jubilee hills, hyderabad on 07th feb 2016. From
Day-1 i had a problem with my irvm.
The internal rear view mirror vibrates crazily and
The image of the vehicle coming behind is fuzzy. I
Have raised several complaints and several
Inspections have been made. Problem was also
Acknowledged by service engineer. The mirror was
Also replaced once. However the problem persisted.
Msil also inspected the vehicle and finally said
That this is an inherent problem with s-cross. I
Took the car to non maruti authorized repair shop
And they also refused to correct the problem saying
This problem has been reported by many owners and
There is no solution. Only msil can solve this
Problem.
There is a serious safety concern in the car as you
Cannot monitor the vehicles coming behind you and
Driver has to drive on the guess/estimate. This can
Lead to major road accident and can lead to loss of
Life and property. However, maruti suzuki india
Eems to be taking this carelessly and is not
Making any efforts to rectify the problem

I am trying to get the invoice copy of my car purchased from varun motors vishakapatnam in the year 2005.
But haven't received any responses when i call to the showroom they will say that they don't have the records, what they meant they don't have i can't understand?? Later they asked me to send the copy of registration certificate to issue a written invoice copy, even though sending i haven't got any responses.
Will you please talk to them and resolve my issue as i want to pay karnataka state road tax.
I will be thankfull.

Dear sir,
I mr. Nimesh rane owner of maruti wagon r (Regd. No. Mh04gz2707) i really appreciate your customer service as i have already mailed earlier on 10th may 2016 regarding my complain of vehicle under insurance claim at navneet motors, but till date not received any reply from your side. I am really very disappointed from the service of maruti udyog. As being a valued customer of maruti we expect some support from your company regarding our issues. My issue is the same for cashless insurance. When maruti has provided me cashless insurance at the time of vehicle delivery why insurance company is forcing me to pay huge amount for my vehicle repair. I am not able understand what is the policy of maruti by providing cashless insurance to customer’s. Is it a fake deal to harass customer’s. I have heard that maruti has a repo in customer satisfaction, but unluckily i am very much disappointed from the service. I was not at all aware of such service from such a reputed brand.
Expecting quick response from your side.

Regards
Nimesh rane
[protected]

Sir i gave my new scross car for service and its ac cindiont was very good at that time bt after the service i found my cars ac is not working.fair deal service centre damaged ma cars ac for making money.they are cheaters.so please kindly help to fight against these cheaters.kindly do the needful.the service qaulity is olso very poor and they the way of talking olso

Dear team maruti,

I booked a baleno car from your nexa outlet (M/s premsons motors ranchi, jharkhand) and the car was scheduled to delivered in may'16 as all formalities i. E paper work was done how ever i received the trail mail from one of companies sales representative mr. Ratnesh roshan (Who was dealing with me for delivery notes) that my car delivery has been cancelled and no further reason for cancellation was stated to me and delivery o the car was shown in showroom record as i was reviving call and message from premsons motor that my first service of car is due on 5th june'16 going forward they did not returned back the post dated cheques which they collected from me further they withdrawn inr amount 5250/- without any intimation and misbehaved with me in the showroom when i went for inquiry and even no one was ready to give me any reason that why the withdrawn the money without my knowledge, i was a customer of maruti cars for a very long period of 10years as this would be my third car of maruti but now i have to rethink before choosing maruti suzuki cars anymore in future as i am feeling cheated by the behavior of maruti persons.

Request you to look into the matter and take neccsary action else i would not have been left with any choice moving to consumer forum as this kind of matter can happened with any of your customer which can harm companies reputation as maruti is well known for its brand value.

Br//
Sourav aditya
[protected]

I bought my swift vxi (Ka05mn0606) in 10th may 2013. I had faced lot about the poor braking of swift continuously & experienced the issue of brake pedal going hard at low rpms and suddenly vehicle is not stopping and met with accident 3 times because of this problem in last three years.

Brake becomes to hard and in effective while turning with ac on & not stopping causing accident