Maruti Suzuki India — Delay in insurance claim settlement of my car mh 04 gz 8192

Address:	Thane, Maharashtra, 400605
Website:	consumercomplaints.in

I mr. Prashant kadam living in thane (Mumbai), maharashtra from have purchased maruti celerio vxi mh 04 gz 8192 on my name from spectra motors ltd, thane on 01 st dec, 2015.
Recently in the month of 20th march, 2016 my car damaged in an accident. On same day i bought my car to spectra showroom with help of towing service and handover it to them.
I provide every detail of how accident took place and document to them for claim process. My car was covered under zero dep policy of icici lombard gen insu co. Policy no 3001/m[protected]/00/000.
As per the telephonic conversation spectra motors told me that my claim was registerd on dt.28.03.2016 but still no process has been completed with regard to claim settlment process. Dealer inform me that survey has been took place by surveyer at workshop and even investigation process was completed on 23.04.2016 at my home as the personnel came from icici insu co. He took every detail of incident how accident took place. Showroom inform me that they are also following to my case and done necessary mail to icici with regard to claim process
But still my case was not resolved, i personally doing follow up since date of accident took place through telephonic conversation with spectra motors and icic insu co. But still didnt get satisfactory answered and positive reply from them.
I dont know whts the exact problem, hope u will go through my case and see into it and resolve my problem as soon as possible.