Maruti Suzuki India — New ciaz zxi + faulty suspension

Vishi seth

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122011
Website:	maruti

I bought a ciaz zxi + engine no 7135472 on 21 aug 2016 from rohan motors, gurgaon after three weeks, i drove the car to kandaghat, solan hp, a distance of 350 kms from gurgaon and reading was 410 kms.in a day or so, i experienced major loud noise from suspension even on a slight road bump as if the shockers had packed up. No problem on the highway though. Came back immediately and car was sent to rohan motors, service centre gurgaon with this specific complaint for first servicing.
To my utter dismay, i was told that the jumping rod bush had gone and new modified bush would only be available after 4th oct. I also gathered that at least 40 ciaz vehicles were pending modification at rohan itself and all ciaz are affected.
I have seen my brand new car completely opened up twice and they had difficulty assembling the steering back even. Destroyed my confidence in maruti and car lying in my garage as no info from dealer or service centre. User of maruti for nearly 20 years will hesitate to buy a maruti again.
My question why general recall was not issued for ciaz? How can you see a new car opened up twice and yet to be repaired? Will maruti replace this car for me or guarantee me trouble free service/ who compensates for the harassment i am going through?
Need an urgent reply and future plan.

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Maruti Suzuki India customer support has been notified about the posted complaint.

Oct 09, 2016

Updated by Vishi seth when can i expect a reply? Rohan Motors have still not contacted me. What kind of after sales service is this?

Oct 28, 2016

Updated by Vishi seth Car done Took six hours. opened up all again and steering twice for proper centering. Bad feeling but advise that be there yourself and take test drive yourself to assess correct fitting. Bushes werte changed, two of them and only time can tell as they were rubber ones

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Comments

rsty

from Pune, Maharashtra

I am a ciaz user too. Purchased it on 2nd Sept in Delhi and facing the same issue . I had sent a mail to Maruti but did not get a direct reply from them, instead a service centre person called me up to get it checked. I got to know from other sources that there has been a internal circular from Maruti to service stations in this regard. Been following up with service centre, but they have told me to wait . Apparetly the part is Stabiliser bar bush.

Vishi seth's [Complaint's author] reply, Oct 15, 2016

They have recieved the rubber bush from Japan and i got my car done yesterday. painful to see your brand new car suspension downed twice. Steering also had to be opened. Insisted on wheel alignment which was done by Rohan motors. Steering wheel centering took three attempts. wasted six hours in the process. Not a single word from Maruti. Am asking for extended warranty by atleast one year

Vishi seth's [Complaint's author] reply, Oct 15, 2016

The reply is not complainants but mine Gp Capt VN Seth I had put the first complaint on 8th October.Please link

rsty

from Pune, Maharashtra

Hi Sir

Please let me know if your car feels OK after getting the part changed. I am still waiting for my service centre to confirm the same. Does the noise still trouble you ? I hope that the car is restored to its original state and they have not introduced any more defects after this job.

Vishi seth

from Delhi, Delhi

Car seems ok but bad experience. New car opened up twice and not a word of re assurance from Maruti
Also, not sure how long the bush is going to last. Time alone will tell.