Micromax Informatics — Non repair of micromax canvas turbo mobile and cheating of rs 12000 by asish (name as stated by caller) his card no [protected]

Address:

700132

Non repair of micromax canvas turbo mobile and cheating of rs 12000 by asish (Name as stated by caller) his card no [protected]. **********

I purchased micxromax canvas turbo model a 250 last year at cp new delhi but mobile suddenly stopped working on 2-4-16, no display coming.

I am residing in chittranjan where no service centre is available. When mobile stopped working, i submitted the mobile to following nearby micromax service centre at asansol on[protected]

M/s cell link, g t road east, ram bandhu talab opp halti mangal plaza,
Asansol – 713303
Telephone[protected]

After checking at asansol service centre, it was informed that your screen needs to be replaced and it may take about 10 to 14 days. Mobile was taken by service centre under job sheet no e[protected] of[protected] which is enclosed.

On[protected], i got the message that mobile is repaired and collected mobile on[protected].

The mobile suddenly stopped working again on[protected] when i was at kolkata. I took the mobile to your kolkata service centre (New alipur) where in after checking the mobile it was informed that problem of mobile is due to non working of one flap which need to be replaced. I told that the same problem was last week which was supposed to be repaired then how the problem again. The centre asked me to get the repair from same centre who has not done complete repair last time and report matter to company.

I have suffered lot of problem and loss due to above and request you to arrange replacement / complete repair of set.

I had lodged consumer complaints with micromax informatics of non repair of canvas turbo phone of micromax.

Mr ashish mobile no [protected] saying to be from micromax support service cell on[protected] asked to give the complaint to support.[protected]@india.com.

Mr ashish mobile no [protected] called on[protected] and informed that company will refund 80% of mobile value and asked to provide bank detail i.E. A/c and ifs code for transferring 80% of mobile value of rs 12000. Details was provided to him.

On[protected] mr ashish mobile no [protected] again called and he gave an id [protected] and asked to create transaction id for transfer of amount through atm by debit card which is required for transferring refund amount. Following his advice, it seems that rs 12000/- has been transferred from my ac to id [protected]. This appears to be cheating work.

It seems that the person is fraudulent person and has got transferred amount from my ac to card no [protected].

Today mr desai (Saying to be sr account officer from micromax ) mobile no [protected] called on to my mobile and said that your transferred money will be credited to your account.

I have checked from bank and it is found that money rs 12000/- has been transferred to a/c no [protected] which is in name of tarun kumar through card id [protected].

Further mr anuj srivastava (Saying to be from micromax ) mobile no [protected] called on to my mobile and said that your transferred money is available on server and will be credited to your account today for which he is taking action. But later he sent sms that it will be done tomorrow.

Besides uploading complaints on your site, my husband (M [protected]) also called on your no [protected] on[protected] wherein i narrated the problem to mr adil and requested to get my set repaired free of any charges for the reason that in last complaint when set was under warranty, it was not properly repaired as mentioned above. He advised me to visit service centre and in case of any problem of repair of mobile he should be contacted for intervention to get the set repaired. I visited your above service centre in asansol but centre refused to repair the set and informed that it will cost about rs 6000/. My husband (M [protected]) again contacted your customer help line no [protected] but in spite of much follow up, your customer service official mr krishna could not resolve the issue. He finally asked service centre to receive my set and wait for company instruction.

I am residing about 40 km away from your service centre in asansol and suffering lot of harassment and financial loss due to careless attitude of service centre and problem in your mobile set.

I am informing this for taking necessary action from end (I) for arranging replacement /repair of mobile (Ii) to get back the money taken from my account rs 12000/-.

Manju pandey
Mobile no [protected]
Imei/esn no [protected]/[protected]