Micromax Informatics — Service quality

On Tue, 9 Feb at 12:14 PM, shams afroz wrote:
Hi All,

My complain no is MMX[protected].

I am writing this to share with you about my experience with Micromax - service center (Durga communication, Paschim Vihar, Delhi Contact no:- [protected], [protected]) & Divakar Garg ( Area Service Manager- Delhi) divakar.[protected]@micromaxinfo.com.

I have bought Micromax X2825 few months back thinking that the brand is putting efforts in building their reputation in the market and their product and service must be good, but unfortunately they are also like china made stuff.
After, 1-2 months of purchase I have been witnessing the problems and started visiting their service stations. From past one months, my phone is with the service station with no assurance that they can fix the issue and by when.
They try to fool people by advertising and making fake commitments.
I strongly recommend that it’s worth buying Samsung/htc or Sony instead of such newer brands i.g Micromax.
Their customer care center also just doesn’t work and never able to provide support .seems like their support center is support less.
I have lost and wasted my money buying Micromax and ending up buying Samsung again.
My Strong advice is not to buy any Phone of Micromax company to safeguard your hard earned money.


[protected]@

I have some query regarding support &service

1. When I Submit my phone at Durga communication center. Please tell me the date and why they didn't provide me call sheet.

2. After one month’s still, I am not getting any updates from the service center.

3. Now they are saying the mobile phone is not in repairable condition, and we ordered the new one set. but I will not believe on the word. please send me a scanned copy of processing my complaint regarding mobile.

4. Why Durga communication service center accepted my phone on visiting card. Why they don't provide me call sheet. I request many times to him kindly provide me call sheet but still not I received any call sheet.

5. I tried 100 times call to Durga Micromax service center regarding my phone status & job sheet, but they do not pick my phone.

6. I visited Durga Communication service centre more than ten times regarding my phone. Every time I seen they are taking mobile phone of every user on the visiting card. Why they don't provide Job sheet to anyone. Are they replace the original mobile part from the duplicate part?

7.. One month already passed away, but yet they don't provide me any call sheet. They are using my cell phone personally and doing any criminal activity.

8.. Within two days if they don't provide me call sheet and status of my complain. I will file an FIR to nearby police station against the service center that they are using my cell phone in any criminal activity.

Please find the attached scan copy of phone submit receipt.

Please take it seriously and do necessary action as soon as possible.


Thanks

Regard's
Shams Afroz
Cont:- [protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

On Wed, Feb 10, 2016 at 5:31 PM, shams afroz wrote:
Dear Madhu /Divakar/Vineet/Durga Communication,

Yesterday I posted a mail But still I am waiting for the reply from all (attach in CC) in the previous mail I asked some query regarding Micromax Service Center- Durga Communication and policy of Micromax.

Now Durga Communication providing me advance replacement/ return of my mobile phone. They are providing me unpack/lose the phone. Kind Information for you ( Durga Communication ) I already denied taking lose/ unpack mobile phone. All these matters I already discussed with Divakar Garg( Area Service Manger - Delhi.

* What is the guideline of the Micromax for the advance replacement or advance return policy of the mobile? Please share the guideline with me in written through the mail.

* Is this advance return policy of Micromax if you are unable to repair any mobile then exchange the mobile with old one?

* If the cell phone is unpacked or lose then how can identify that its new one phone. After so much harassment by Durga Communication Centre Paschim Vihar, I don't have trust on them.


Kindly reply the mail as soon as possible.


Thanks

Regard's
Shams Afroz
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
shams afroz
1:11 PM (22 hours ago)

to Madhu, Divakar, vineet.taneja, info, durgacommunica., sams
Hi All,

Still not received any updates form your end.


Regard's
Shams Afoz
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

shams afroz
5:04 PM (18 hours ago)

to Madhu, Divakar, vineet.taneja, info, durgacommunica., sams
Hi All,

Still awaiting of your side.Please update.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
to Madhu, sams, Divakar, info, durgacommunica., Prashant
Dear Madhu/All


Provide me following information.

1. What is the guideline of the Micromax for the advance replacement or advance return policy of the mobile? Please share the guideline with me in written through the mail.

2. Is this advance return policy of Micromax if you are unable to repair any mobile then exchange the mobile with new one in packet/safety pouch?


Thanks

Regards
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

shams afroz
11:28 AM (9 minutes ago)

to Madhu, Divakar, info, Prashant, vineet.taneja, sams, durgacommunica.
Dear Team,

Still awaiting of your response.Please update ASAP.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Still My issues is not resolve, request you to kindly take necessary action on this if you need any query please touch with me on mention no ([protected])

Hi,

Sorry to hear about your experience. Please share your concern at http://micare.micromaxinfo.com.

Regards,
Team Micromax

I have already raise complain but not getting any update form your end .