Micromax Informatics — tv repair in mysuru

Address:

570016

Hi,

- my tv stopped working on sep 30th. I registered a complaint on 1st of october. My tv is still in warranty period.
- technician came to my house after my follow ups after 2days i registered complaint. He checked tv and noted the issue in a slip and left saying he will update in 2 days. But again came back after 2 weeks.
- 2nd time when he came he told tv has some other problem and told to get the tv to service center. (Isn't it company's responsibility to take care of these things as the tv is still in warranty period???).
- disappointed with these things but still i took my tv to service center. Technician told he will get it done in 2days. But no wonder, there was no update from him even after a week. I only had to call him again and again asking if the tv is repaired.
- its been almost 40 days since i registered the complaint and finally i got a call from service centre today. But to my surprice they are asking 1800rs as service charge!!!
- i'm not understanding this. My tv is in warranty period, you haven't repaired tv on time (Took 40 days) i have paid monthly rental for dish tv without even using it, faced all these discomfort for all the irresponsible behavior of both service centre and customer care people and making me pay for it??? Is it my fault that i bought micromax tv. Seriously regretting my choice and faith on micromax.
I want micromax to take responsibility to install the tv back to my home.

Please look into this matter seriously micromax. You will lose a faithful customer like me if your service is like this.

Registered phone number - [protected]
Tv serial no : 00130b[protected]
Email id : [protected]@gmail.com