Micromax Informatics — Unprofessional services

Address:

Mumbai City, Maharashtra, 400012

From: ganesh hankare
Sent: wednesday, april 27, 2016 4:22 pm
To: [protected]@micromaxinfo.com; [protected]@micromaxinfo.com; rahul.[protected]@micromaxinfo.com; vikas.[protected]@micromaxinfo.com; sachin.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; [protected]@mm.com; [protected]@micromaxinfo.com; [protected]@micromaxinfo.com; [protected]@micromaxinfo.com
Subject: re: job sheet no. : w[protected]

Does any bloodyone reply this mail ??????

Or all of you lost your sense ???

You have 24 hours time.

Either provide me a new mobile or compensate for same if you have any shame.

If anything happens then all of your support persons are responsible for same.

Be ready for it. I am totally frustrated with your business and worst support. Need some kind of action.


Yesterday i got a call from[protected] twice and informed me to collect mobile. I told about battery problem, for that she told me to submit the new job-sheet for it and it will be get within 5-6 days. Meanwhile collect the mobile.

As per above conversation today, i visited to service center and meet mr. Sandeep and collect the mobile. Again waiting for my turn of "token 30" of new job sheet for "battery problem".

I went to support desk and handover the battery but she demanded me for rs. 600/- for battery. I refuse to pay and informed them about situation. I also informed them about call received from micromax informatics.

But they won't listen to me.

I re-collect my job sheet and handover my mobile to them. Also spoke with manager but no response.


Mr. Ganesh hankare


From: ganesh hankare
Sent: monday, april 25, 2016 4:06 pm
To: [protected]@micromaxinfo.com; [protected]@micromaxinfo.com; rahul.[protected]@micromaxinfo.com; vikas.[protected]@micromaxinfo.com; sachin.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; [protected]@mm.com; [protected]@micromaxinfo.com
Cc: ganesh_hankare
Subject: re: job sheet no. : w[protected]

Today i visited m/s. V care telecom services and again very disappointed by his response. He told me that it will get after two days but that it also not confirmed.

Also i raised the battery issued and the mr. Sandeep, the desk operator told me that it will take again more 10 days(+ followup 10 days) . Means again one more month i want to wait for it.

I also asked for company's policy regarding for defect piece in regards for hardware and software but he unable to spoke it out.

I send my mobile three times for same problem but company given evasive answer since last 6 weeks.

Very disgusting and worst service provided by your service center.

I won't "request" you 😒, treat this email as a new job sheet and provide my mobile with new battery.

Or

Provide me a new handset if you have any shame. Getting very upset with your company's worst service.

You may get my postal address from job sheet no.

Mr. Ganesh hankare


From: ganesh hankare
Sent: monday, april 11, 2016 3:59 pm
To: [protected]@micromaxinfo.com
Subject: job sheet no. : w[protected]

Dear sir/madam,

I had submitted my mobile three times for same problem till date.

I had called on toll free number but they also not assured me to when i get my mobile.

From date i was given my mobile for repairing my display touch problem.

I had purchased mobile from top-10 from m/s. Vishal telecom, charni road, mumbai. Bill no. 964 dated 10/09/2015.

But new problem was arise after repairing, the battery of mobile getted fatter. Now it’s almost more than 21 days and it outside from mobile.

Can you suggests me what to do with that battery. Till time mobile was get repaired and there was no use of mobile due to such battery.
Hope you understand the problem and resolve the problem. The support person said that i will get new battery with no cost if they have the same. But can you arrange the phone with battery. I will submitted my old battery after receive the my mobile.

With regards,
Mr. Ganesh hankare