[Resolved]  Micromax — Missing remote in LCD Box

Address:

Mumbai City, Maharashtra

My name is Hitesh DSouza([protected]).I had bought 2 LED tv's from Vijay Sales at Linking Road Mumbai on 26 Oct 2014. (Code[protected]. Micromax LED 50C0200FHD.) I was very clear with them that my house was being done up and therefore the installation would be in Dec for which they said there was no problem. On 20 Dec when the Micromax technician came to my house in the 50 inch TV he found no remote. I called Vijay sales and the person there put me on conference with the Micromax representative. They both flatly refused to take responsibility. The technician Imran who came to my house also spoke to both of them and told them that he had opened a sealed pack. However sadly in India customer service and trust are a long way off. I will buy the remote but as a matter of principle I think it is atrocious for Micromax and Vijay sales to be so inconsiderate. A shameful demonstration of commitment and customer care meaning so little.