Micromax — Regarding delay in service (Job sheet no. No[protected] micromax canvas nitro a310 (Blue)

Address:	Panchkula, Haryana, 134109
Website:	www.micromaxinfo.com

Hi Team, On November 23, 2015 I visited to the M/S ABACUS SYSTEMS (S.C.O.-824, NAC, MANIMAJRA, ABOVE INDIAN BANK, CHANDIGARH-160101, Contact [protected]) to get my Handset checked MICROMAX CANVAS NITRO A310 (Blue) as I had been facing multiple problem in my handset since I purchased this from Market. After checking my handset by ABACUS SYSTEMS technical person, He told me that there was some problem in the mother board of my handset since I purchased this handset & he was saying that he was even wondering that how can I taking work from this handset as it was a manufacturing defect in the handset so In order to get my handset repaired properly he asked me that I had to hand over the same to their service centre & my handset will be get repaired in Max of 15-20 days. I agreed on his suggestion that he created the worksheet/job sheet & mention all the problems which I have been facing in my handset. He told me that they cannot repair my handset by their own & they need to send it to the technical expert team in Micromax. Below are the service job sheet details Jobsheet Date 23/11/2015 Jobsheet No. NO[protected] IMEI/ESN No. [protected]/[protected] Mobile Model Code: SERMOB0507, Micromax Canvas Nitro A310 (Blue) After 20 days I tried to make contact with service centre ABACUS SYSTEMS over phone but even after continuous trying to get connected with them, my calls went unanswered. After one month of lodging my complaint I again contacted with them & after attempting many calls, a person from ABACUS SYSTEMS picked my call & told that my handset will take 15 days more to get it repaired. After 15 days of GAP, I first tried to contact them, again they did not picked my call & on the very next day I tried to call them from different number then person who picked my call asked me to put a SMS with the job sheet no but he did not revert on my SMS. Then on December 22, 2015 I contacted customer care on [protected], representative told me that my cell phone is reflecting under repair status & will be repaired in next 15 days Max. I again contacted customer care today Decmeber 28, 2015 then representative Megha told me that my phone is under repair status & will be repaired shortly. On 40 days after created Job Sheet for the repair, I still not received my Handset & I first told to service centre team then told to customer service representative that try to understand the importance level of my request. You are under a legal obligation to carry out the work on my Handset with reasonable skill and care, using parts of satisfactory quality and fit for their purpose, as laid down by the Consumer Rights Act & Supply of Goods & Services Act. The above delay in services indicates that you failed to do so, and I am therefore legally entitled to receive compensation from you for breach of contract. I look forward to receive my handset in proper working condition else entitle a New Handset as a compensation. Should you fail to compensate me, I shall have no other alternative but to issue a claim against (Vineet Taneja, Sumeet Arora, Vikas Jain, Rahul Sharma, Rajesh Agarwal) in the Consumer Court for recovery of the handset & harassment I have been gone through without further reference to you. Regards, Rajat Sharma +91-[protected]