Mobikwik — Delhi jal board bill payment

Address:	New Delhi, Delhi, 110059
Website:	mobikwik

Unable to do the transaction for delhi jal board giving error as not reachable but the delhi jal bord site is working perfectly alright as i have paid the bill on the site as well please clarify
# 6756160 others11 jul, 20174:08pm
Unable to do the transaction for delhi jal board giving error as not reachable but the delhi jal bord site is working perfectly alright as i have paid the bill on the site as well please clarify
11 jul, 2017, 4:08pm

Dear user, greetings from mobikwik! This is about your recharge transaction. We apologize for the trouble. We are facing downtime from operator's end due to which transactions are not getting processed. We suggest you to please try after some time. Best wishes! Team mobikwik

13 jul, 2017, 1:30am
Dear team, this is not the perfect solution as it has been more 3 to 4 hours that this thing is not going through as it very urgently please help or provide another solution to my problem. Regards
11 jul, 2017, 5:32pm

Dear user, greetings from mobikwik! We would like to inform you that it was due to an up-gradation. Please try again! Thank you for being a valued mobikwik customer. Regards mobikwik team

12 jul, 2017, 9:33am
Again the same set of copy paste answer it is not the perfect of the reply's you have given to me as it has been more than 1 day now as the issue is still persistent please provide the better solution to the problem
12 jul, 2017, 3:35pm

Namaste! We understand that your money was deducted but bill was not paid. Apologies for the inconvenience. We checked and found that it has been successfully initiated from our end. Please note that it takes 2-3 working days for the details to get updated at the biller's end. P. S - make your bill payments at least a week before the 'due date' to avoid late charges. Thank you for being a valued mobikwik customer. Best wishes! Team mobikwik

Please this is not what i expected from mobikwik without going through the chain mail you are replying the same thing again and again i think i might have escalate this matter further up so that you understand the seriousness of the concern that i have raised regards,
13 jul, 2017, 9:32am