Mobikwik — Money not refunded

Address:Kolkata, West Bengal

Recharged my Tata Sky with R's. 240 through mobikwik which was not successful. Got a message that my money will be refunded back to my wallet but neither got recharge nor got my money. It's happening constantly with me. Mobikwik is eating my wallet's money by false recharges.
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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