Mobikwik — Refund on partially cancelled/returned/undelivered orders

Address:

Gurgaon, Haryana

Dear Sir, I placed an order 58800045 cost 104 as part of order 58800041 cost 193 on shopclues.com website using mobikwik wallet. Shopclues could not deliver the order 58800045 and they refunded 104 but mobikwik cancelled total cashback on entire order 58800041 not on part of order 58800045 which is not delivered by the shopcles and they refunded only 65. Now mobikwik claims that If the order is partially/fully cancelled/refunded total cash back will be deducted from refund and shopclues claims that Sunday flea market orders can't be re delivered and they only refund. Shopclues earlier promised me that they will refund full amount 104 to cluebucks account or bank account and assured me that next time onwards they won't refund to mobikwik. But again they refunded to same mobikwik account and they jointly cheating the customers by their wrong policies. If it is a sunday flea market order also they should deliver it and if they could not deliver it is their fault and should act as per customer choice. Mobikwik also cancel cashback amount applicable to undelivered order 58800045 not on entire 58800041. when mobikwik cancel cashback on entire order they should allow cashback once again as they cancelled cashback on this order that they don't do. These two policies are completely cheating customers policies and being used by them jointly. I am raising this complaint as it is second time experince from both of them. In the past I paid 178 for shopclues order 57744005 part of order 57743997 cost 752. Shopclues delivered wrong product and refunded 178 but mobikwik refunded only 28 by cancelling entire cashback on 57743997 instead of actually returned order 57744005. Either shopclues should refund full amount on entire order even if I cancel partial order or mobikwik should cancel only cashback on retunred partial order not on entire order. Both made the policies to cheat the customer and cheating the customers jointly.