[Resolved]  Lava Xolo X900 — Faulty Product - LAVA not returning the phone back

Address:

Thane, Maharashtra

Hi,

I had purchased Xolo X900 from Paragon Thane - Ghodbunder Road in the month of November 2012.

Below are the Details:
Model : Xolo X900
IMEI: [protected]

From the month of January, the phone started behaving weird and had lot of heating issues. Initially it used to restart/shutdown in 4 hours then the interval decreased from 4 hours to 1 hour and then 30 mins. It was practically not usable. Had approached dealer/shop, who advised me to lodge a official complaint in XOLO Care. I raised a complaint on Feb 25 (Complaint No.:[protected] for which I got a reply on Feb 26. They arranged a pick up for phone repair.

On 4th March phone was delivered back to me and Case ID:[protected] was closed. On switching on the phone I noticed the phone was in the same condition and in fact now the problems were more. Now the phone refused to start or if start it used to restart in 15 mins.

Again I raised a complaint on March 7 (Case ID:[protected] and today its March 25. I have been following almost daily post 10 days and daily I am told the phone is being dispatched in next day. But till now I have not received any phone from XOLO.

I completely regret falling prey to marketing people at Paragon (probably they wanted to wipe off their stocks) and buying XOLO X 900.

I had spent Rs.16,000 for this phone which I am not using it neither used it. Please request you to follow up this matter with LAVA phones.

Thanks,