[Resolved] Poorvika Mobiles, Vijayanagar, Velachery, Chennai — False info given to sell mobile | |||
Hi, My name is Vivek Malakar. I bought a Xolo A500 Cellphone on 25th Feb'13 from Poorvika Mobile Showroom, Vijaya Nagar, Velachery, Chennai. when I bought the Mobile I was told that there is a service center in T Nagar, Chennai for Xolo mobiles. I was told that Lava service center will service Xolo Cellphones as well. On 26th April My Xolo A500 Cellphone stopped working. So I went to T Nagar to fix the problem with the phone. When I reached T Nagar PWM CARES( The service Center) they said that they will not take care of the Mobile. I was asked to call Xolo Customer care. When I called them I came to know that there is no service center available in Chennai for Xolo Mobiles. I bought the mobile because I was told that servicing will be done in T Nagar, Chennai. Otherwise I would have gone for a Cellphone which can be serviced and repaired in Chennai. This is a cheating. And it is not acceptable. I gave my Cellphone to Poorvika Mobile Showroom for repairing, First they said that the issue will be taken care withing 4 days. On 4th day I went to Poorvika Showroom, they asked to call next day or they will call me. Next day I got a call from Poorvika Showroom saying that I have to call after seven days. They gave me false information while selling the mobile and now I am suffering due this. Now I demand a new Cellphone of the same price which can be repaired in Chennai and they have to pay me compensation. Hoping to get some help. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 23, 2014 Xolo Customer Care's response Dear Mr.Customer
Thank you for giving us a chance to assist you.
This is in reference to your complaint dated 03.03.2013 regarding XOLO Smartphone A500. We trust that the provided solution is pleasing and no further issues at your end.
If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you.
We value your relationship with XOLO and assuring of our best services, always.
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo.in
Verified Support May 11, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||
 2 Comments | |||
Comments
Hi Vivek Malakar,
First of all I would like to say that dont buy mobiles where multi brands are being sold. (like- Poorvika, Univercel, Big C.. etc) they are all big cheats and don't know nothing about the Mobiles. They just hand over the mobiles coz they get commission for the piece they are selling. Just Go to particular brand if you are particular about brand first make it a point you search in google to know where the service centers are. (Particularly i select nokia, samsung) coz you can find the service center anywhere. Even I faced the same problem but it was with Big C. Then I told the shop either to replace mobile or face the consequences. I just handed over him a letter and told I will lodged a complaint in police that they are cheating people by selling pieces that are not working, and put it in paper and thirdly will distribute pamphlets near their shop. And the bold step i took was I already told to some of the customers they fooled me by giving a piece that does not work. And on that day most of the customers went back. And he asked us to come in the evening and gave me another new piece of same brand. which is now working proprly.
Just threaten him what you can do and things will work fine...
First of all I would like to say that dont buy mobiles where multi brands are being sold. (like- Poorvika, Univercel, Big C.. etc) they are all big cheats and don't know nothing about the Mobiles. They just hand over the mobiles coz they get commission for the piece they are selling. Just Go to particular brand if you are particular about brand first make it a point you search in google to know where the service centers are. (Particularly i select nokia, samsung) coz you can find the service center anywhere. Even I faced the same problem but it was with Big C. Then I told the shop either to replace mobile or face the consequences. I just handed over him a letter and told I will lodged a complaint in police that they are cheating people by selling pieces that are not working, and put it in paper and thirdly will distribute pamphlets near their shop. And the bold step i took was I already told to some of the customers they fooled me by giving a piece that does not work. And on that day most of the customers went back. And he asked us to come in the evening and gave me another new piece of same brand. which is now working proprly.
Just threaten him what you can do and things will work fine...
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Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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