[Resolved]  Samsung — Grievance against SAMSUNG

Address:

New Delhi, Delhi

Hello,

My name is Sharad Kumar Jain , and I bought Samsung Galaxy Note2 N7100 in January, 2013, from Germany.
When I made the purchase, I did not realize and neither was I informed by any of the vendors that no international warranty is given over the Handsets. Rather I was told that Samsung does give international warranty. I feel cheated now as My phone has a mother board problem just after 9 months of purchase.

Anyways I accepted this and went to the nearest Service station with a mindset, that I will pay for the repair, Now the ordeal started, as they acted like illiterates and they did not even touched it after knowing that it has been bought from Europe and directed me to the Only branch which caters to these kind of phones, That’s in Kalkaji-Delhi as I am a resident of delhi only.

I live far away from Kalkaji (CC-28, NEHRU ENCLAVE, KA, DLHI-110019) so, going there wasted 4.5 hrs. (to and from) of my time to reach there and then I saw the real hell. The service station was unclean like a garbage bin, the staff was as careless with the customers as it was a low grade government office.
Somehow I managed to submit my phone and was tole that it will take 1 to 1.5 months to get the part, from the country of purchase as they were unable to rewrite the IMEI number of the phone which was 0 due to the fault.
I Asked the reason for the fault and the technical guy was unable to provide me the required logical reasoning for the fault. I also belong to the software field so, I felt weird but guess had no choice and chose to go by what they had to say and gave a goahead.

Now, this guy told me that I will be getting a call, but none came till 10 days and when I called them back they replied that the phone has been fixed please come and pick it up by paying.
I agreed and went again on one of the Saturdays again wasting 4.5 hrs in commuting to Kalkaji .
Date:[protected].
Now the real ordeal started, as I was told to wait , now when my token nNumber was called I went to the counter and they again asked me to wait and then after waiting for 2 hrs. after my token number was called I went to the counter number 11, where the gentleman, told me to go and pay the amount to the cash counter as the issue with the phone has been fixed, I requested to the man that atleast let me take a look at the phone first, but he said only after paying the money. This was very annoying for me and made me angry, however I wen t to the cash counter where this rude lady was sitting and she was as stone faced as it could get and she took ages to do the billing now, when I asked she told me that, there is some issue in the bill. She went inside and came back and referred me to go to counter number 11. Mind it that I have already spent 3.5 hrs. till this time.
I went to the counter where thi9s guy told me that I have to come again as there staff made an error in the billing and as that being Saturday they were not able to change it.
This was enough for me I lost my cool and went to the C.R.M. there Mr. Ritesh Sharma. Now he heard my query and admitted that the fault was on their part and he will organize a home delivery for this case only and he also committed that he will be giving me a call back. I told him that if no home delivery is made then I would like to meet Mr. Abhishek Sharma(Centre head), whose name Mr. Ritesh told me.
Today is 12th,September,2013 and nobody gave me a call. That is really irresponsible and erratic behavior from Samsung.
I feel cheated and bad that, I bought a Samsung product.
My Bill No.:- [protected], provided by the Service Centre.

Awaiting your prompt Reply & Action, If at all you are interested in retaining some Customer.

Thanks & regards
Sharad Kumar Jain