[Resolved] Xolo — Xolo Mobile cheating customers

mkc.mohan

from New Delhi, Delhi

Address:	Bangalore, Karnataka
Website:	www.xolo.in/

I have purchased a XOLO mobile handset A1000 of Rs 15000 on 13th April from Sangeetha store in Meenakshi Mall, Bangalore. After 2 and a half months there are issues in mobile related to MIC (my voice not audible to 2nd person). I went to Sangeetha store to submit mobile and they told that you need to call customer care and they will send technical person to your place. After I called customer care they told me to go to one of the collection center in bangalore and you will get back in 5 working days. After that I went to collection center Rapid Zone, Jayanagar where they told that they need a complain number to collect this handset. Again I called XOLO Care where they told that there is issue with your IMEI number and we cannot generate complain number for your handset. Now its a deadlock like situatiuon where neither they are giving complain number nor they are accepting handset for repair.

Can you please lodge a complain against this cheater company.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Sep 24, 2014

Xolo Customer Care's response Dear Mr. Mohan Thank you for giving us a chance to assist you. This is in reference to your complaint dated 03.07.2013 regarding XOLO Smartphone A1000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in