[Resolved] Xolo Customer Care — Xolo - Fraud, Cheating in the name of customer care service. Service center misusing my phone which I given repair for more than 2 months

[Resolved] Xolo Customer Care — Xolo - Fraud, Cheating in the name of customer care service. Service center misusing my phone which I given repair for more than 2 months

J jawahar s from Chennai, Tamil Nadu

My complaint number :[protected]. I have submitted my mobile by July 6th 2013. I haven't received any update from them. They are cheating me by giving false promise( saying within 48 hours my phone will be dispatched), They never turned back.Always they will they are escalating the issue to the back end team (God only knows who is the back end team). The very worst thing is that I have contacted the customer care today, They told me that my status was not updated in their system. I don't know what to do. Someone please help me in getting.. IMEI No - >[protected] Model - >XOLO A800 >Case Id - >[protected] Was this information helpful? No (0) Yes (0)
Complaint marked as Resolved Verified Support Sep 24, 2014 Xolo Customer Care's response Dear Mr. Customer Thank you for giving us a chance to assist you. This is in reference to your complaint dated 20.09.2013 regarding XOLO Smartphone A800. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
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