[Resolved] Xolo Q800 — XOLO Q800 no Software Bug Fix update from Android 4.1.2 to Android 4.2.2

g_george_stephenson

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Hi, My phone is Xolo Q800 I bought this phone on August of 2013 The phone came preinstalled with Android version 4.1.2 The phone hardware is working fine but the phone software have bugs in it which can only be fixed if the phone is upgraded to Android version 4.2.2 But my phone company XOLO is not releasing software update for my phone model alone I can see software update for other models which was released after XOLO Q800 in their website I called them and emailed them many times but they keep saying they will post the update on their website but I could not find any update on their website so far So please somebody help me in this George Stephenson [protected] g.george.[protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Oct 16, 2013

Updated by g_george_stephenson Hi,
My phone is Xolo Q800 I bought this phone on August of 2013

The phone came preinstalled with Android version 4.1.2

The phone hardware is working fine but the phone software have bugs in it which can only be fixed if the phone is upgraded to Android version 4.2.2 or the latest version 4.3

But my phone company XOLO is not releasing software update for my phone model alone

I can see software update for other models which was released after XOLO Q800 in their website

I called them and emailed them many times but they keep saying they will post the update on their website but I could not find any update on their website so far

So please somebody help me in this

George Stephenson
[protected]
g.george.[protected]@gmail.com

Verified Support

Sep 23, 2014

Xolo Customer Care's response Dear Mr. George, Thank you for giving us a chance to assist you. This is in reference to your complaint dated 16.10.2013 regarding XOLO Smartphone Q800 . We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in