Airtel / At - Airinf — auto-activation of value added services

Airtel — Automatic Activation of Value Added services for the customers

Few weeks ago i received a message from Airtel which starts with 'BOLLY'.

I have tried to unsubscribe this service since 15th May 2010 3 times taking help from customer care since I get 5-6 SMS's daily from this service which is not even activated by me. Some of these messages even contain vulgar content. I have kept all the responses about the customer care personnels that I received from Airtel & the SMS's which contain illicit content.

Today again I received the message "You have been renewed for 'Bolly' subscription & have been charged Rs 10". I immediately checked my a/c balance & Rs. 10 was deducted from my account.


I urge the concerned authorities to ban this Airtel Service 'Bolly' if they can't stay in legal boundaries specifies by TRAI. I expect an action to be taken immediately by AirTel before I amke my mind to take it up with Media. Airtel's prestigious service is no more a service even upto requirement!!!!

My number is [protected].

An Unhappy & Frustrated Customer,
Akash

Airtel — Automatic activation of AT-AIRINF service

I have not activated AT-AIRINF but I am getting charged Rs 1.5 a day which is unbearable and I am not happy with this type of service. I Juz want this facility to be deactivated asap and my deducted money also. My no. is [protected].

Thanks,
Akshay neekhra

Namaste Mr. chauhan,

This is to inform you that your concern listed on 16 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Chauhan,

We would like to inform you that your concern listed 16 Mar. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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