Comments
Airtel — Network issues & not allowing me to port out to Vodafone
I had complained to Airtel as there is no network available where I stay at Mumbai vide their Service Request No.is 38717608. They had said that they would resolve by5th Aug-2011 15:35:28. They did not do anything so I decided to portout to Vodafone which also Airtel did not allow saying that my connection is less then 90 days old. This is also incorrect as owing to no network, I was told to move to post paid from prepaid on my same number [protected] and now they say its a new connection wherein I have this since years. My Vodafone port in request is AM 935543.Please help me port out to Vodafone by directing Airtel to relieve me.
AirTel — Porting Out Problems
I have been a customer of Airtel –Post Paid for the last 2 to 3 years. Recently, I have been facing severe connectivity problems in my office and residence. Therefore, I resolved to port to another service provider 2(Six) times and subsequently placed my Porting request to Airtel-Postpaid for my Airtel (Mobile No:[protected] and [protected] in the name of Mr. Sayed Suhel).one executive visited to check the connectivity on 28th October and told me it will be solved in two days and from then he vanished. and then they have rejected my porting request, then again i complained on 5th November, 2011 complaint No. 40444821 they said they will solve the problem by 10th November, then again they called and told me your problem will be solved by 14th November, but it is still not solved.
Today that is on 15th again i made a complaint , the interaction id is[protected] mr. Mr. Shailesh now he is telling me your problem will be solved by 18th November, i dont know what to do, please help me in this matter.
I,being a Sr. Lecturer and counseller , am facing serious communication problems with my students.
I, therefore, earnestly request the Airtel Management to enable my Porting request in future and help me to get out of this existing imbroglio.
Thanking you.
Yours faithfully,
Sayed Suhel
[protected]
AirTel — False Promises by Airtel
Hi,When I wanted to port out of Airtel to Aircel because of their standard one paise for two seconds offer, Airtel called
back offering something similar. It's been one and a half months and my tariff hasn't changed.
The scheme promised was
+ Half paise per second to airtel
+ Two paise per three seconds to non airtel
+ Hundred free messages per day at no initial cost
Retentions said this would be activated 5 days from when I cancelled my porting request, which was on september 30th.
The last person who called me took details down and promised it'l be done by Monday, the seventh of November.
Nothing has changed.
The Unique Porting ID is AX823719
Airtel — not allowing to PORT to vodafone
even after requesting for two times my request for porting to vodafone was rejected by airtel and the customer care is not ready to give any logical reason. i had already paid airtel more than i had used, still they are again and again rejecting my request to PORT. Namaste Mr. Khoday,
This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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Hi Sandeep
I do not want you guys to work now...It doesnt make any sense to work now when I am leaving your network. I just need a clearence from you so that I can move to Vodafone.
You have replied to the complaint which I made here on the same day and if the customer send mails to your customer care id you need more than a week to reply for the same. It clearly shows that how you are treating your customers. You people will not reply unless and untill customer raises their voice and rip you in public forum. And it is already 2 days now and I have not got any call from you regarding my complaint.
Piece of suggestion : Go through AOL history once and it will give brief idea as how they got kicked out from the US market. If you dont improve your service now you will be second company like Nokia which is out of market now.
Thanks
YK
I do not want you guys to work now...It doesnt make any sense to work now when I am leaving your network. I just need a clearence from you so that I can move to Vodafone.
You have replied to the complaint which I made here on the same day and if the customer send mails to your customer care id you need more than a week to reply for the same. It clearly shows that how you are treating your customers. You people will not reply unless and untill customer raises their voice and rip you in public forum. And it is already 2 days now and I have not got any call from you regarding my complaint.
Piece of suggestion : Go through AOL history once and it will give brief idea as how they got kicked out from the US market. If you dont improve your service now you will be second company like Nokia which is out of market now.
Thanks
YK
Namaste Mr. Khoday,
Further to our discussion dated 17 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 17 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Khoday,
We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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AirTel — DISTURBANCE AND FALSE PROMISE
I AM USING AIRTEL MOBILE CONNECTION BEARING NO [protected] OF WB CIRCLE.DURING GETTING THE CONNECTION I HAVE SUBMITTED THE RELEVENT DOCUMRNTS AS PER THE TRAI REQUIREMENT.BUT THE SERVICE PROVIDER SENT MESSAGE A NUMBER OF TIMES TO SUBMIT THE REQUIREMENTS AGAIN WITHIN 11 SEPTEMBER OTHERWISE THE SERVICE WILL BE DISRUPTED AND ALSO PROMISED FREE TALKTIME OF RS 10.ACCORDINGLY I SUBMITTED THE DOCUMENTS ON 10TH September VIDE SL NO 23502442.BUT UNFORTUNATELY NO TALKTIME IS GIVEN TILL DATE.MOREOVER THE SERVICE PROVIDER SENDING THE SAME MESSAGE WITH SAME PROMISE OF FREE TALKTIME A NUMBER OF TIMES DAILY.I CALL THEIR CALL CENTRE AND COMPLAINED THE MATTER VIDE REF NO [protected].NO SOLUTION TILL DATE. DEBABRATA DATTA,DURGAPUR, MAIL [protected]@gmail.com