Bharti Airtel — HIGH HANDEDNESS OF AIRTEL

Address:

Kolkata, West Bengal

We had very good relation with Airtel. We were using Airtel Broadband, Airtel Landline & mobile internet(3G) & mobile telephone (15 no. under CUG facility). We don't have any complain regarding Land line & Broad band. But we are facing tremendous hardship due to low network signals in our office for last 4 months & our repeated mail & follow up could not bear any fruit. There representative once came to our office last month and they are silent since then. All incoming & outgoing call drops time and again and we have to come in open sky to talk from mobile. Simply Airtel could have put signal buster to eliminate this problem but they are not doing any thing. Secondly they have stopped, without any prior intimation to us, the outgoing calling facility of one of our CUG mobile no. [protected] that time the user of the mobile one of our director was out of station on business tour, which is paid by our company along with 14-15 other mobile nos. under CUG, for non payment of a mobile no. [protected] which is not under CUG. Our point is: 1.How without any prior information Airtel suspended the outgoing & internet facility of a company paid CUG no. [protected] for a mobile no.[protected] being used by any individual. And Airtel is not forwarding any detail and said its in there system. is it not illegal. 2. Why they selected one particular no. for suspension out of 15 nos. in CUG. is it not illegal. 3. When we They are using arm twisting tactics and to our repeated request and followup about above issues there is no positive response.